Of course it's not their fault that the power is out. What we're upset about is there complete mishandling of the situation. They are NOT doing their best.
My wife spent two full days of her vacation trying to get a hold of people, all of whom gave her different information. They'd promise they'd speak to someone, and never did. They'd promise they'd call her back, and never did. She spent two full days sitting in a hotel lobby or in a room waiting for the phone to ring. NOBODY was speaking to each other. Sometimes they'd flat out lie.
The lack of organization was ATROCIOUS. Yes, we are so glad this wasn't a hurricane, because the prospect of putting our safety and our lives and those of our children in the hands of such inept, disorganized, lackadaisical MORONS would be alarming as hell.
It's not the blackout that ruined our vacation. We understand that happens. My wife used to manage a small mediocre hotel and she would have NEVER let her staff handle things the way this "world class resort" did. My wife was the one telling the front desk staff that maybe they should take the stacks of bottled water they had in the office and offer it to the tired, thirsty, frustrated guests who'd been crammed into a tiny lobby all afternoon with no answers.
When lights go out in the Caribbean, which is very common, hotels have a plan. They should have started to smoothly transfer people over the first night, not 24 hours later. They should have had someone in the lobby giving information, providing some leadership.
So no, I don't think they were doing the best they could, at all. They seemed unfazed and were calmly eating their lunch in the back office while hundreds of guests were waiting in the lobby for new room assignments or even a morsel of information. I don't know about you, but when I have a huge crap show of a crisis at my job, I don't sit and shoot the breeze with my colleagues while my customers suffer.
My wife is now an ER doctor. Do you think when her ER goes to hell in a handbasket with patients in the hallways, a full waiting room, and seven ambulances arriving at once, that she sits down for a leisurely lunch?
It's not what happened that upsets us. It's how it was handled.
