Off topic - Harborside service....Unbelievably Unresponsive
Please post separately what your major complaint was and how you handled it. I know your frustration with dinners -- we had a bunch of the marketplace restaurants closed to private parties when we were there in August.
OK. So now that I am home, I hope to chalk it up to a really bad day, but it still makes my blood heads toward a boil to think about how inconvenienced I was.
First of all ( not terribly relevant, but anyway)...we bought two 2 Bedroom deluxe rooms from II get-a-aways....not cheap, but far cheaper, obviously than an outright rental...nonetheless....my means of getting there should not have an impact on service received.
So, understand that I already had to join my family halfway through vacation because of my work situation and would spend my daytime hours working while my family properly enjoyed their stay ( ok...garnering a little pity). I joined them basically fro dinner each evenin. To be fair, I share that only because, if I end up seeming like a lunatic, please understand the caveat that I am am operating at a fairly high stress level presently....
Anyway, we checked into Harborside around 2:00. Only one of our 2 rooms was open. These are deluxe or premium 2 BR...so it is really 2 lock-off units....
The babies needed to nap, so we were happy to get into one room earlier. Because the room that was ready was near the elevator I gave that room to my parents and other guests and wanted to take the one further away for ourselved, just in case the proximity to the elevator proved noisy.
OK. THE MAIN ISSUE (Its late;I tend toward rambling)....Our second room was available about a half hour later around 2:30. Unfortunately, they had forgotten to unlock the interior lock-off door between the first and second bedroom.
No problem, I called and requested that someone come to open up the doors. They said someone would be right up, but that was far from the case. I waited about an hour holding off on any real unpacking . Called again......Ok..to spare all the gory details...called housekeeping and the front desk repeatedly over FIVE hours with 45 minute to one-hour intervals until the last irrational hour ....and each time politely but with increasing firmness restated my "outlandish" request to have the room unlocked! I gave the children baths ( The tub is on our side of the unit) and walked them out into the public hallway wrapped in nothing but towels to get their clothes and diapers and all the stuff I finally unpacked by going out and back in through the public hallway dozens of times.
At one point, they told me they could not come because, well....it had started to rain! Huh? no umbrellas in the Bahamas....the staff literally will perish in the poison rain? Note, however, that it started to rain about 2 hours after the initial request and stopped and still no one came.
Me, a normally very level headed and well composed individual....I have to say when asked you how I handled it....NOT my finest hour. Basically, I lost it!
Lost it in a way I never have in my life and hope never to again!!!
At 7:30 ( FIVE hours later)....
I called the desk ( warning them I was a "woman on the verge of a nervous breakdown) and that if someone was not up to unlock the room in the next 10 minutes that I would come down to the lobby and scream and generally make an absolute nuisance of myself until I was aided with this small task.
She put me on hold for five of those minutes .....I hung up...and I marched down the street and into the lobby with one wide-eyed twin on my hip ( sitting slightly askance and looking at me in silence as if to say "look at mommy-hope I never see her this mad at me- at least until I am a teenager") and well...I can't even believe I am posting this....but I just started to scream...not loudly, but loud enough....people checking in, going to dinner, just generally trying to be on vacation.
I know none of it was necessarily the fault of whatever poor individual was in my path at that time, but I just wanted it fixed so I could put my kids to bed and not have them locked away in a room I had to enter with a key through a public hallway!!!
I continued my rant and before I settled down and left the lobby, they called to inform them and thus me, that a manager had just personally left the room and unlocked it.
Thanks! Did it really need to take all that? Did you have to force me into years of therapy over this?
Really a low point for me, but never so inconvenienced. So there you have it.
I also didnt mention that that I havent seen any of my 3 kids in 4 days and one has been battling a very high fever and very very cranky and uncomfortable, so in the midst of all this I am also trying to figure out how to soothe/treat her and communicating with my pediatrician at home....
Oh well...I could go on and never intended to go into it at all, but I am up and can't sleep and you asked...so...that's my story.
Cheryl
I was ejected
