Guest Confirmations

[Sandi Bo]

Hello -

Can anyone point me to where it is documented that VIP platinum guest confirmations are awarded for 15/million qualified points or fraction thereof? Owner Care is insisting NO fraction thereof. I'm short 15 guest confirmations and they are saying it's per million (no fractions). I'm 1000% sure it's never worked that way before. Anyone know where it might be documented? I can't find it in the directory. Attached is what I find on page 250 of the 2018/2019 directory. I looked back at an older directory and the verbiage is the same. Hoping to find something (other than word of mouth) to support the allowance for a fractional amount.

TIA!
Sandi

 

[Braindead]

I don’t think it’s in print anywhere.
It’s always been for every 1,000,000 developer status points gets 15 GCs & that’s what‘s in print.
1,001,000 gets you 30 GCs & I think it still does for most VIPP owners.
Did you have 30 or 45 to start with on January 1 & now they’ve taken some away.
I’m guessing they’ve decided that you do too much renting & are cracking down on some owners being deemed as commercial renters using too many GCs.

 

[Sandi Bo]

I don’t think it’s in print anywhere.
It’s always been for every 1,000,000 developer status points gets 15 GCs & that’s what‘s in print.
1,001,000 gets you 30 GCs & I think it still does for most VIPP owners.
Did you have 30 or 45 to start with on January 1 & now they’ve taken some away.
I’m guessing they’ve decided that you do too much renting & are cracking down on some owners being deemed as commercial renters using too many GCs.

They haven't taken any away. I've been short 15 each year since voyager. Last 2 years was a pretty easy conversation to get the 15 back. This year, they won't add them back.

 

[jules54]

Sandi keep going till you reach the top. I agree that’s the way it always worked for Platinum owners.

 

[Braindead]

It’s hard to understand why OC didn’t have IT correct the problem the first time you called a couple of years ago.
How many times have you called??
Try getting a different OC rep for help.
I don’t know if they can access how many GCs you received last year, you’d think there would be a note on your account if OC would look back for enough

 

[dgalati]

They haven't taken any away. I've been short 15 each year since voyager. Last 2 years was a pretty easy conversation to get the 15 back. This year, they won't add them back.

I would compare this to the shortage of points on a use year alignment. Remember when OC had the leeway and was able to credit the prorated points on a use year alignment? Before you hung up the phone you could see the points in your account. It maybe Wyndham has drawn a line in the sand on this also?

 

[dgalati]

I’m guessing they’ve decided that you do too much renting & are cracking down on some owners being deemed as commercial renters using too many GCs.

It is also added revenue to Wyndham when a owner has to pay the GC fees or it maybe a way limit some of the rental competition to EH.

 

[comicbookman]

I have 1.4 or 1.5 million points (depending on odd or even year) I have always gotten 30 GC's(back when I had 2.3 million I got 45). As of Jan1, I again got 30 GC's. It appears to be something that is affecting you specifically. I agree with Barindead, call and speak to a different OC rep. Good Luck.

 

[vv813]

I have been told it is eligible points. Have been told by them that resale do not count as part of the million. Is that where you may have the discrepancy.

 

[comicbookman]

All but 45000 of my points over 1 million are resale

 

[Sandi Bo]

I have been told it is eligible points. Have been told by them that resale do not count as part of the million. Is that where you may have the discrepancy.

I am looking at strictly eligible points. Owner Care confirmed the count but insists fractional amount does not get 15. I sure hope, for the rest of you, it's not a sign of changes to come.

 

[scootr5]

It’s hard to understand why OC didn’t have IT correct the problem the first time you called a couple of years ago.
How many times have you called??

That's funny - have Wyndham IT fix a problem with the system?!

 

[Sandy VDH]

I have OVER 1M on paper, but under 1M in play, as I never convert my PICs to Points. I just use the PICs to earn/maintain my VIPP status. I got 30 GCs, as I expected.

You have something amiss, but it is something within how your points are coded, as Wyn keeps coming up with the same answer year over year. Keep asking as it is PER Million, or portion there of. But resale points are not counted in that AFAIAA.

 

[Braindead]

They haven't taken any away. I've been short 15 each year since voyager. Last 2 years was a pretty easy conversation to get the 15 back. This year, they won't add them back.

That's funny - have Wyndham IT fix a problem with the system?!

This would be like being shorted points every when their loaded & then one year have OC tell you sorry that’s the way it is.
Wyndham IT in instances like this is laughable- incompetent. But I don’t think Sandi Bo is laughing & neither would I.
OC & IT are both incompetent beyond belief in this case with neither one fixing a clear problem that continues year after year

 

[tschwa2]

Unfortunately the documentation seems to be a little ambiguous and whoever Sandi Bo is talking to is not looking at how it works for other members but simply offering an explanation based on what seems to be happening in her account. Unless she can get an IT agent who will look not only at her account but at other accounts with a million plus points (but fewer than 2 million), I think they will just dig their heels in and not help her.

 

[Braindead]

This could possibly be a Title Services issue as they set up what benefits your account gets as developer contracts hit your account.
I’d try calling Title Services & ask for a supervisor the worst thing that can happen is for them to say they can’t help

 

[Sandi Bo]

Unfortunately the documentation seems to be a little ambiguous and whoever Sandi Bo is talking to is not looking at how it works for other members but simply offering an explanation based on what seems to be happening in her account. Unless she can get an IT agent who will look not only at her account but at other accounts with a million plus points (but fewer than 2 million), I think they will just dig their heels in and not help her.

Heals are dug in :-(

I called again. The VC was much more competent. She realized the note on my account was from last year when they awarded the missing 15 GC's. There is a flagged message on the account saying no more and not to transfer me to Owner Services (speaks volumes for the level of customer service we now have). So that made sense and I felt like good progress was being made. However, she had to transfer me to Owner Services (which she did). They are standing firm on the policy that 15 GC's are awarded for every million points. When I said that is not how it works for anyone else, that we were getting 15 for each million or fraction thereof - she said they'd be happy to explain the policy to anyone who'd like to call.

Sadly, likely a sign of changes to come. More lost benefits for VIP's. I hope not, but this does not bode well with me.

A loss for Wyndham sales if they start implementing this across the board. It's an incentive for some to exceed that million mark. If it can't be guaranteed it's a lost incentive for them - a direct hit to developer sales. More reason to buy resale (if there wasn't enough already ).

And seriously, I can't imagine being a Wyndham employee working in customer service. Not empowered to do anything but screw over long-time "valued owners".

 

[Sandi Bo]

This could possibly be a Title Services issue as they set up what benefits your account gets as developer contracts hit your account.
I’d try calling Title Services & ask for a supervisor the worst thing that can happen is for them to say they can’t help

Originally (year 1 of voyager) I spoke to Title Services - they transferred me to Owner Services to make the correction). Title services doesn't seem to be able to do much after a transfer is complete (missing owner names, proration of points, GC's - all get directed to owner services).

 

[55plus]

For every VIP eligible point above your eligible VIPP points you should receive guest certificates if you also have enough points to qualify for silver or gold. That's another way to compute guest certificates.

 

[Eric B]

For every VIP eligible point above your eligible VIPP points you should receive guest certificates if you also have enough points to qualify for silver or gold. That's another way to compute guest certificates.

That would actually be less generous than the current implementation (when done correctly). That would get you only 15 GCs from 1,000,001 to 1,400,000, when you’d get 20 GCs, while right now it’s 30. Unless you’re thinking 30 in that range going to 35....