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Guest Certificate error says to use English characters

T

TugSavesMoney

Guest
Joined
Oct 25, 2017
Messages
42
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10
Resorts Owned
Grande Vista, Custom House, Points
Hi!

I am trying to generate a guest certificate for a points weeks. I've typed info in a half dozen times. The error that comes up is something to the effect of- The characters that are expected are not being used, please use English characters.

I can call tomorrow, but would be nice to just be self serve!
 
DeniseM

DeniseM

Moderator
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Location
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Resorts Owned
WKORV, WKV, SDO, 4-Kauai Beach Villas, Island Park Village (Yellowstone), Hyatt High Sierra, Dolphin's Cove (Anaheim) NEW: 3 Lawa'i Beach Resort!
Are you using the long-form that you have to access with a link?
 
L

LeslieDet

TUG Member
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TugSavesMoney said:
Hi!

I am trying to generate a guest certificate for a points weeks. I've typed info in a half dozen times. The error that comes up is something to the effect of- The characters that are expected are not being used, please use English characters.

I can call tomorrow, but would be nice to just be self serve!
Click to expand...
IDK if this is the problem, but you cannot use any hyphens or underlines.
 
T

TugSavesMoney

Guest
Joined
Oct 25, 2017
Messages
42
Reaction score
10
Resorts Owned
Grande Vista, Custom House, Points
DeniseM said:
Are you using the long-form that you have to access with a link?
Click to expand...
Hi! I pull up the ressie under points reservations and then click the Add Guest. I choose the "I am not staying" choice. Then punch everything in, which in my life's experience is all English letters and numbers. I have done this one a Mac and now added the app to my phone and same thing. I'm so defeated! I've done this a couple of times in the last few months and no issues those times.
 
DeniseM

DeniseM

Moderator
Joined
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Messages
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Location
Northern, CA
Resorts Owned
WKORV, WKV, SDO, 4-Kauai Beach Villas, Island Park Village (Yellowstone), Hyatt High Sierra, Dolphin's Cove (Anaheim) NEW: 3 Lawa'i Beach Resort!
Do you have the direct link to the long form? If so, you should try that instead.
 
L

LeslieDet

TUG Member
Joined
Jun 16, 2017
Messages
953
Reaction score
779
TugSavesMoney said:
Hi! I pull up the ressie under points reservations and then click the Add Guest. I choose the "I am not staying" choice. Then punch everything in, which in my life's experience is all English letters and numbers. I have done this one a Mac and now added the app to my phone and same thing. I'm so defeated! I've done this a couple of times in the last few months and no issues those times.
Click to expand...
The pop up on the link from the owner site seems to be very glitchy lately. IDK why, but it is definitely problematic.
 
JohnB

JohnB

TUG Member
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Messages
56
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DeniseM said:
Do you have the direct link to the long form? If so, you should try that instead.
Click to expand...
Running into same English characters problem. Owner Services says problem has been going on a while. Sooo frustrating! Where please is the long form link being referenced?
 
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