Google Cloud explains how it accidentally deleted a customer account

[DrQ]

Google Cloud explains how it accidentally deleted a customer account​

UniSuper's 647,000 users faced two weeks of downtime because of a Google Cloud bug.​

Google Cloud explains how it accidentally deleted a customer account

UniSuper's 647,000 users faced two weeks of downtime because of a Google Cloud bug.

arstechnica.com

Earlier this month, Google Cloud experienced one of its biggest blunders ever when UniSuper, a $135 billion Australian pension fund, had its Google Cloud account wiped out due to some kind of mistake on Google's end. At the time, UniSuper indicated it had lost everything it had stored with Google, even its backups, and that caused two weeks of downtime for its 647,000 members. There were joint statements from the Google Cloud CEO and UniSuper CEO on the matter, a lot of apologies, and presumably a lot of worried customers who wondered if their retirement fund had disappeared.​

 

[Tia]

this just makes me not trust online stuff, but they push it and will continue to do so

 

[tombanjo]

your personal computer has a far greater chance of failure than the cloud.

While it turned out to be lousy code writing on their end, it was unique, one customer affected.

Things like the Ticketmaster security breach or the ATT security breach are literally a billion times worse. Unless you don't have a bank account, never leave the house, no phone, internet or social security number, you are a target whether or not you know it. It is modern problems for modern times. You just have to be aware and work to minimize risk.

 

[billymach4]

this just makes me not trust online stuff, but they push it and will continue to do so

Forget about online! You can't even trust paper checks you send in the mail.
Every thread of our lives is digitally recorded.
Don't think we have a choice anymore.

 

[DrQ]

UniSuper made the mistake of putting their DR (Disaster Recovery) plan faith in one company. That is why you should insulate your periodic backups with an air gap and use another company.

UniSuper was lucky.

 

[Talent312]

Except for what's in our house, everything we own is digital.*
A solar storm could take-out the Net and we'd be penniless.

*My stepson has temporary custody of my hanging plants for a trip.

 

[Tia]

Forget about online! You can't even trust paper checks you send in the mail.
Every thread of our lives is digitally recorded.
Don't think we have a choice anymore.

not sure I want to know more about paper checks being untrustworthy , I have heard some steal and then wash them.

 

[tombanjo]

Postal Inspectors recover over $1 BILLION in counterfeit checks & money orders each year. Learn how you can protect yourself from being a victim of check washing.

Check Washing – United States Postal Inspection Service

www.uspis.gov