FYI - Weeks reservation cancellation delay

[ljmiii]

I'm sure most of you already knew this...but yesterday for the first time in memory I cancelled a weeks reservation and even though I received the cancellation email 'immediately' the cancellation wasn't reflected in my account until the next morning. In fact, when I called MVC about three hours after the cancellation the CSRs response was basically, 'Yeah...weeks cancellations take a while.'

Apparently, monks with quills and/or MVC's crack team of abacus operators need to do their thing overnight...;-)

 

[jwalk03]

yeah it does not re-appear instantly for you to be able to re-book the week. Now the CSR can do it for you all in the same transaction to re-book if you want. Sometimes its not even the next morning. I have had it take 2-3 days to re-appear.

 

[VacationForever]

Yep, it has been this way for as long as I remember. Their CSR can rebook for you in the meantime. Lousy IT system.

 

[ljmiii]

yeah it does not re-appear instantly for you to be able to re-book the week. Now the CSR can do it for you all in the same transaction to re-book if you want. Sometimes its not even the next morning. I have had it take 2-3 days to re-appear.

Ooooohhhh....good to know. I elected it into points this morning since that's what I wanted to do...but now I know I can ask the the CSR to do that. Thanks! (and thanks to @VacationForever as well).