I'm hoping someone can help me.
We bought a discovery package with Wyndham two years ago. We bought 300k points which was enough to do two week long trips. When I booked the trips (via phone, because discovery members don't have access to online booking) I asked the rep on the phone what obligations we had to attend other sales pitches during our trip. The rep told me that as part of our discovery program, we would need to attend one presentation - essentially a final sales pitch to try to get us to convert discovery into permanent ownership - and that the presentation could be scheduled at either of our two trips at our discretion.
Our first trip was a few weeks ago, to Grand Desert. We were asked in the lobby at check in to sign up for our sales presentation so we did. It was one hour of one-on-one meeting with a sales rep, and went exactly as I expected as they tried to get us to purchase. We did not purchase anything (and don't plan to). We left the presentation amicably and enjoyed the rest of our trip with no further requests for meetings from the resort staff.
I should note that we put down a standard $150 deposit at check in. I had assumed we might lose the deposit if we refused to attend the sales pitch, although when I read the paper they had me sign I did not see that mentioned in writing. When I asked the check in person, they also told me that the deposit was just a standard damages/room service fee that had nothing to do with sales, and that we would have it refunded barring any damage or room service charges. My H and I are still the type to honor our commitments so we attended the sales pitch because we said we would, and because I was told when we bought Discovery that we would be expected to attend one presentation at the end of the program. I figured this was our one presentation - get it over with and out of the way. We did get the deposit back without issue.
Our last trip is approaching in two weeks, to Bonnet Creek. We are doing Disney and have a jam packed schedule on the trip. It is one of the reasons I purposely scheduled our sales pitch for our Grand Desert trip, because I didn't want to have to devote the time to a sales presentation in between all of our Disney itinerary.
We got a call from Bonnet Creek today. It was a saleswoman, who spoke to my husband and told him that we HAVE to attend a sales presentation during our trip. He scheduled it with her over the phone. She called it an "exit survey" and said it will take 60 minutes. When he asked her if it was something we could do via phone, she said it had to be done in person.
I was never told this was a requirement of the program. I thought we already paid our dues by attending the sales pitch on our Grand Desert trip, and truthfully I don't want to spend time on our trip to Disney dealing with this. I assume even though it's called an exit survey that it's really just another sales pitch (but if anyone else is familiar with this please correct me if I am wrong).
Has anyone else dealt with this? Is there any penalty if we just don't go to the meeting during our trip? I am worried that we might incur some kind of fine or something, but I don't really know what leverage they could have against us.
We love the Wyndham properties we've seen, but we do not intend to buy an ownership via Wyndham.
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We bought a discovery package with Wyndham two years ago. We bought 300k points which was enough to do two week long trips. When I booked the trips (via phone, because discovery members don't have access to online booking) I asked the rep on the phone what obligations we had to attend other sales pitches during our trip. The rep told me that as part of our discovery program, we would need to attend one presentation - essentially a final sales pitch to try to get us to convert discovery into permanent ownership - and that the presentation could be scheduled at either of our two trips at our discretion.
Our first trip was a few weeks ago, to Grand Desert. We were asked in the lobby at check in to sign up for our sales presentation so we did. It was one hour of one-on-one meeting with a sales rep, and went exactly as I expected as they tried to get us to purchase. We did not purchase anything (and don't plan to). We left the presentation amicably and enjoyed the rest of our trip with no further requests for meetings from the resort staff.
I should note that we put down a standard $150 deposit at check in. I had assumed we might lose the deposit if we refused to attend the sales pitch, although when I read the paper they had me sign I did not see that mentioned in writing. When I asked the check in person, they also told me that the deposit was just a standard damages/room service fee that had nothing to do with sales, and that we would have it refunded barring any damage or room service charges. My H and I are still the type to honor our commitments so we attended the sales pitch because we said we would, and because I was told when we bought Discovery that we would be expected to attend one presentation at the end of the program. I figured this was our one presentation - get it over with and out of the way. We did get the deposit back without issue.
Our last trip is approaching in two weeks, to Bonnet Creek. We are doing Disney and have a jam packed schedule on the trip. It is one of the reasons I purposely scheduled our sales pitch for our Grand Desert trip, because I didn't want to have to devote the time to a sales presentation in between all of our Disney itinerary.
We got a call from Bonnet Creek today. It was a saleswoman, who spoke to my husband and told him that we HAVE to attend a sales presentation during our trip. He scheduled it with her over the phone. She called it an "exit survey" and said it will take 60 minutes. When he asked her if it was something we could do via phone, she said it had to be done in person.
I was never told this was a requirement of the program. I thought we already paid our dues by attending the sales pitch on our Grand Desert trip, and truthfully I don't want to spend time on our trip to Disney dealing with this. I assume even though it's called an exit survey that it's really just another sales pitch (but if anyone else is familiar with this please correct me if I am wrong).
Has anyone else dealt with this? Is there any penalty if we just don't go to the meeting during our trip? I am worried that we might incur some kind of fine or something, but I don't really know what leverage they could have against us.
We love the Wyndham properties we've seen, but we do not intend to buy an ownership via Wyndham.
Sent from my SM-N920V using Tapatalk
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I didn't honestly expect any penalties to be super steep - but wondered if maybe there was a fine involved in refusing to attend. 
