Has anyone had trouble with Fairfield Resorts not honoring your ownership when purchased on the re-sale market? If so how was it resolved? We are currently fighting with Fairfield on our second purchase on the "secondary market", the first one took almost 2 years for them to honor.
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Fairfield not recognizing ownership
- Thread starter nrkh12
- Start date
Your OP is vague and you are asking a question that requires a lot more detail for us to try to help you. Please give more information.
This is a weeks or a points ownership for example?
What is the problem that Fairfield has identified that it won't recognize your ownership?
This is a weeks or a points ownership for example?
What is the problem that Fairfield has identified that it won't recognize your ownership?
FF Customer service is very very poor
I really like the Wyndham (former FF) system. But the deeding/customer service area, shall we say, sucks! As you seem to already know they cannot/will not get anything right and take forever to do it. Just this week I got my two notices that they are changing names. Why two? Because for over 10 years they have never been able to get the previous owners name off one of the accounts I purchased resale. Over the years I have faxed them multiple copies of the new, recorded deed, the original sales agreement, copies of the cleared check that paid for it all so that "we can get it right now". We've talked about it each time we get our nearly annual owners update (sales pitch) and each time they will "see that this gets done". They are always "confused" about why our two weeks have two names but all the other information is the same. We explain, they say they will fix it, it never gets done. For the first 6 years after the resale purchase we never got an annual bill. I assume it went to the old owner. So every year we'd have to call, say we have no bill and ask how much we owe.
I gave up about five years ago even trying to get it fixed as once we got the account number the same and the address corrected the bills started showing up and we laugh about the two copies of everything coming in two names. Recently we've been getting notices (and check ins) under our "VIP" status (we are not VIP level) apparently because the old owner of our one week is a VIP. We won't complain but it has shown us the value of VIP is minimal at best. And we're (he's) "Gold" level!
Anyway you will have to keep after them and hopefully at some point they will acknowledge that you are the owner. Good luck.
I really like the Wyndham (former FF) system. But the deeding/customer service area, shall we say, sucks! As you seem to already know they cannot/will not get anything right and take forever to do it. Just this week I got my two notices that they are changing names. Why two? Because for over 10 years they have never been able to get the previous owners name off one of the accounts I purchased resale. Over the years I have faxed them multiple copies of the new, recorded deed, the original sales agreement, copies of the cleared check that paid for it all so that "we can get it right now". We've talked about it each time we get our nearly annual owners update (sales pitch) and each time they will "see that this gets done". They are always "confused" about why our two weeks have two names but all the other information is the same. We explain, they say they will fix it, it never gets done. For the first 6 years after the resale purchase we never got an annual bill. I assume it went to the old owner. So every year we'd have to call, say we have no bill and ask how much we owe.
I gave up about five years ago even trying to get it fixed as once we got the account number the same and the address corrected the bills started showing up and we laugh about the two copies of everything coming in two names. Recently we've been getting notices (and check ins) under our "VIP" status (we are not VIP level) apparently because the old owner of our one week is a VIP. We won't complain but it has shown us the value of VIP is minimal at best. And we're (he's) "Gold" level!
Anyway you will have to keep after them and hopefully at some point they will acknowledge that you are the owner. Good luck.
Thanks John, your story sounds exactly like ours. We keep sending copies of the recorded deed that they say does not exist for our new resort and every year we have to call them and beg them to let us pay the maintenance fee on our florida resort. We'll keep pestering them and hopefully it will all work out.