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DRI Member Log In - Two Step Verification

DRIless

DRIless

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Not able to log in for past day and a half, no emails coming with the 'code.' Are others having this problem?
 
Everything normal for me. One-step sign in.
 
DRIless said:
Not able to log in for past day and a half, no emails coming with the 'code.' Are others having this problem?
Click to expand...
I am having the exact same problem, started yesterday. Not receiving email with verification code. Checked spam folder just in case. Nada.
 
DRIless said:
Not able to log in for past day and a half, no emails coming with the 'code.' Are others having this problem?
Click to expand...
Also not receiving reservation confirmation emails
 
Last edited:
DRIless said:
Quite awhile back, their system forced me to accept a two step process .......
Click to expand...
I received notice of that but it wasn't forced. I opted to stay with single step sign-in.

Once I get in, there is a red flag next to "My Account" on the left side of the Dashboard. If I follow that flag, I reach a page to turn on 2-step verification if I want. Since I've never turned it on, I don't know if you can go back and turn it off.
 
T_R_Oglodyte said:
Since I've never turned it on, I don't know if you can go back and turn it off.
Click to expand...
Can't turn it off if one can't login because it is turned on.
 
I sent a message to the DRI twitter account. No response. I called their customer service line looking for their technical support, no such option. So I called back and selected the option to book a vacation. A nice lady answered within 1 minute. She did not know whom to send me for technical support so she said she would try to help me instead. She was able to go into my account and disable the two-step verification so I can log in now.

Members who can't log into their account should call customer service for now and ask to have their 2-step verification turned off. She said they will try to look for and fix the problem.
 
dioxide45 said:
Can't turn it off if one can't login because it is turned on.
Click to expand...
Understood. I was offering that as an option when/if you are ever able to log in.

BTW - a bit of a stab in the dark, but try accessing the site with a different browser because sometimes sites have compatibility issues with different browsers.
 
DRIless said:
What is that?
Click to expand...
When you enable a 2FA for the first time on an account, you often have the choice between SMS, email or app.
App is the recommended way and DRI recommend it too (see https://cmsprod.diamondresorts.com/node/19666)
There is multiple apps on IOS and Android available for 2FA: Google Authenticator, Microsoft Authenticator, Authy, ...

Top Two-Factor Authentication Apps for Improved Security

Safeguard your accounts with the best two factor authentication apps. Boost your online security effortlessly with our top picks of 2FA apps.
geekflare.com
 
youppi said:
When you enable a 2FA for the first time on an account, you often have the choice between SMS, email or app.
App is the recommended way and DRI recommend it too (see https://cmsprod.diamondresorts.com/node/19666)
There is multiple apps on IOS and Android available for 2FA: Google Authenticator, Microsoft Authenticator, Authy, ...

Top Two-Factor Authentication Apps for Improved Security

Safeguard your accounts with the best two factor authentication apps. Boost your online security effortlessly with our top picks of 2FA apps.
geekflare.com
Click to expand...
Given those options I always use SMS, as a privacy issue.
 
If I have not signed--in for a while it does the two step verification. It sends me a Text Message to my Fone. If I sign-in every couple days I get right in.
 
T_R_Oglodyte said:
Given those options I always use SMS, as a privacy issue.
Click to expand...
I utilize SMS mostly because sites I access don't support software authentication. SMS isn't as secure as a software authenticator. Though any two-step authentication is better than none. I am not sure why DRI would need such a system. Are people concerned they may go in and make a payment on their maintenance fees for them? I guess they could make some reservations, but as long as they aren't for tomorrow and you check your account often enough, you could get that fixed.
 
dioxide45 said:
I utilize SMS mostly because sites I access don't support software authentication. SMS isn't as secure as a software authenticator. Though any two-step authentication is better than none. I am not sure why DRI would need such a system. Are people concerned they may go in and make a payment on their maintenance fees for them? I guess they could make some reservations, but as long as they aren't for tomorrow and you check your account often enough, you could get that fixed.
Click to expand...
Which is why I don't bother with two-factor ID for sites such as DRI.
 
dioxide45 said:
I utilize SMS mostly because sites I access don't support software authentication. SMS isn't as secure as a software authenticator. Though any two-step authentication is better than none. I am not sure why DRI would need such a system. Are people concerned they may go in and make a payment on their maintenance fees for them? I guess they could make some reservations, but as long as they aren't for tomorrow and you check your account often enough, you could get that fixed.
Click to expand...
When I go in the Confirmed Reservations section, beside each of my reservations there is a View button and a Cancel button.
I never tried the Cancel button but I always suppose this button is to cancel the reservation.
So, if it's the case, I don't want anybody access my account and cancel my reservations.
 
I received this last Monday (2 days ago):
Diamond Resorts sent you a Direct Message.
Hi xxxxx, the website issue has been resolved according to our team. Please try logging in again and let us know if the issue persists. Thank you. -xxxxx
Click to expand...

I responded that someone from Customer Service already turned off my 2-step verification and I have no plans of turning it back on. So if someone is still having this problem, you may want to inform DRI.
 
clipper said:
I received this last Monday (2 days ago):
I responded that someone from Customer Service already turned off my 2-step verification and I have no plans of turning it back on. So if someone is still having this problem, you may want to inform DRI.
Click to expand...
Wish they'd give me that option, but they seem to want me to have it. Switched to Microsoft Authenticator as the email codes still weren't arriving.
 
clipper said:
I sent a message to the DRI twitter account. No response. I called their customer service line looking for their technical support, no such option. So I called back and selected the option to book a vacation. A nice lady answered within 1 minute. She did not know whom to send me for technical support so she said she would try to help me instead. She was able to go into my account and disable the two-step verification so I can log in now.

Members who can't log into their account should call customer service for now and ask to have their 2-step verification turned off. She said they will try to look for and fix the problem.
Click to expand...
I'm also having this very annoying problem. No email comes and then when it does come much later if is no longer valid.
Called Customer Service and was told there was nothing they could do. I just need to be faster. LOL. I said it wasn't me it was their
system or the internet. I got frustrated and said just put me thru to your survey. Customer Service had quite an attitude.
 
T_R_Oglodyte said:
Given those options I always use SMS, as a privacy issue
Click to expand...

SMS is not private. Your carrier can read its contents. You're also susceptible to having your phone stolen and SIM card retrieved to bypass 2FA. Also, SIM swap scams aren't unheard of.

App authenticators offer more privacy than SMS. Most app authenticators keep the seeds on your phone and your phone only. No cloud storage, even for Google Authenticator. You don't have to use Google's or Microsoft's apps if you don't trust them. Get the open source Authenticator Pro instead: https://github.com/jamie-mh/AuthenticatorPro - and if you don't trust Google Play Store, acquire it from the independent, open source only F-Droid: https://f-droid.org/. You don't even need to use a phone app for an authenticator. You can use a standalone application on your computer, like KeePass with OTP plugin: https://keepass.info/plugins.html#kpotp.

Just correcting a false statement that SMS offers more privacy than an authenticator, and explaining why.
 
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