Diamond Resorts issues....please help.

[Kyle Lanthier]

Hello,
In 2012 I joined diamond resorts when they were running the promotion "Diamond Resorts Gold Status 5-Year Lock-In." I was not going to purchase and the sales guy sweetened the deal by saying I would be gold status for life. But in my contract they added a note "Club Select waive expiry". I was told this was reference the gold status. Now years later gold status was removed from my account and HGV is saying that the club select is a different thing than Status levels but cant tell me what was on my contract with an expiration date and for the note to be waiving.

Does anyone have copies of the promotion that was being run in 2011? Anyone else have this issue?

 

[T_R_Oglodyte]

Taking a stab here.

About that time, Diamond was allowing buyers to generate Club points by adding non-DRI timeshares to the owner's account via Club Select. We brought one of our non-Diamond resorts into the Club, along with a small points purchase to reach Gold status in the Club.

Fast forward a few years, and in an "Owners Update" the Diamond rep says that the use of Club Select to generate Club points was only for a five-year period, and that if we wanted to retain Gold status we needed to buy at least 6500 more points to replace the points we were generating via Club Select. I responded that was not part of the presentation that was made to us, to which he replied that if I checked details of the sales contract I would find that there was a five-year expiration date. Later, when we were home, I checked our contract and it said nothing about an expiration date, and it explicitly said that the points from joining Club Select in combination with our DRI points granted us Gold status.

That was the only time anyone from DRI mentioned an expiration date for our Club Select. Even though Hilton no longer accepts our other timeshare in Club Select (which means our Diamond club point level is below the gold threshold), Hilton still grants us Gold status. I presume that is because of the language in our contract.

Hope this helps.

 

[oceanblue2]

I can't throw any light onto the situation with your Gold status but I do know that some Club Select agreements had an expiration date.

When we first joined Diamond Club Select didn't have an expiration date. If I remember correctly the number of non Diamond weeks that could be deposited into the system was dependent on the number of points purchased. In later years there was an expiration date added into the contracts. Five years sounds right.

We had been able to deposit a week of non Diamond time in exchange for 8,500 points and did that annually for close to fifteen years as we didn't have an expiration date. We lost that perk when Hilton discontinued it. So much for nothing will change!

I hope that you are able to dig out your sales contract to check the wording.

 

[Kyle Lanthier]

Taking a stab here.

About that time, Diamond was allowing buyers to generate Club points by adding non-DRI timeshares to the owner's account via Club Select. We brought one of our non-Diamond resorts into the Club, along with a small points purchase to reach Gold status in the Club.

Fast forward a few years, and in an "Owners Update" the Diamond rep says that the use of Club Select to generate Club points was only for a five-year period, and that if we wanted to retain Gold status we needed to buy at least 6500 more points to replace the points we were generating via Club Select. I responded that was not part of the presentation that was made to us, to which he replied that if I checked details of the sales contract I would find that there was a five-year expiration date. Later, when we were home, I checked our contract and it said nothing about an expiration date, and it explicitly said that the points from joining Club Select in combination with our DRI points granted us Gold status.

That was the only time anyone from DRI mentioned an expiration date for our Club Select. Even though Hilton no longer accepts our other timeshare in Club Select (which means our Diamond club point level is below the gold threshold), Hilton still grants us Gold status. I presume that is because of the language in our contract.

Hope this helps.

Very helpful. Yes I was told that same thing. We had a Napa time share. Ok ill keep up the battle.

 

[Kyle Lanthier]

I can't throw any light onto the situation with your Gold status but I do know that some Club Select agreements had an expiration date.

When we first joined Diamond Club Select didn't have an expiration date. If I remember correctly the number of non Diamond weeks that could be deposited into the system was dependent on the number of points purchased. In later years there was an expiration date added into the contracts. Five years sounds right.

We had been able to deposit a week of non Diamond time in exchange for 8,500 points and did that annually for close to fifteen years as we didn't have an expiration date. We lost that perk when Hilton discontinued it. So much for nothing will change!

I hope that you are able to dig out your sales contract to check the wording.

Right, We were told we were gold status regardless of whether or not we deposited points. We were below the threshold but the sales team put in the contract no expiration. Super frustrating.

 

[T_R_Oglodyte]

Right, We were told we were gold status regardless of whether or not we deposited points. We were below the threshold but the sales team put in the contract no expiration.

Same as us.