Concern Over Indefinite Closure of Turtle Cay Resort in Virginia Beach

[elaine]

Those seem like very decent options, free exit for those who want to be “done,” or transferring to HGV points system or another property.
If considering HGV points, read up on the HGVC/HGV tug forum pros/cons. I’m not sure if it’d be HVC points (as former diamond) or HGVC. I own at hgvc and it’s a fine system. I’d never pay to “upgrade” to the MAX new hgvc system. But if I got it for “free,” I’d definitely consider.

 

[dioxide45]

I’m not sure if it’d be HGV points (as former diamond) or HGVC.

It mentioned "US Collection". So, that would be former Diamond points.

 

[GT75]

It wouldn't be HGV points because that is the parent company of now HGVC, HVC (formerly DRI), HC, Embarc, and BG. I suspect you meant HVC.

 

[jaclaus]

Hi everyone,

Following the recent owner meeting/Zoom session, here’s a summary of what was discussed and what it means for us as deeded owners. This includes notes shared by those who attended, plus additional context from the presentation materials.

Current Status: Turtle Cay remains closed indefinitely.​

The closure began during the 2023 balcony renovation, when major structural deficiencies were discovered that raised safety concerns. Hilton transferred or let go of all resort staff, and the property is currently secured and monitored by patrols.

Two Main Options Discussed​

A) Remediate and Reopen

• Estimated cost: ~$18 million (about $4,100 per interval).
• This includes $10M for structural work and $8M for unit refurbishment, plus a 30% allowance for bad debt.
• Would require a special assessment on owners, likely billed before work begins.
• Realistically, this option appears unlikely due to high costs and low participation

B) Keep Closed and Pursue Disposition (Board Decision)

• The Board’s current direction is to terminate the timeshare program, sell the property, and disburse funds to owners.
• They plan to engage outside legal counsel to handle the termination and sale process.

In short: they are preparing to sell the land “as is” to a developer.

Estimated Property Value / Owner Payout​

The resort land totals about 65,000 sq. ft. (~1.7 acres).

Rough estimates suggest the land could sell for $35–40 million, but that number could drop after costs, taxes, and legal fees.

Owners may only see $3,000–$4,000 per week (rough, non-official estimate).

Nothing is confirmed yet — even the Board admitted they “don’t know” the final valuation.

Options for Owners​

Owners are being told they’ll have several choices:

1. Relinquish your week for points in the Hilton/US Collection (free conversion).
2. Exchange your week for a similar one at another resort (with possible fees).
3. Give back your deed directly to Hilton (walk away).
4. Participate in the termination process and receive whatever proceeds come from the sale.

To do any of the above, your account must be current (no unpaid maintenance fees or loan balances).

2026 maintenance fees have been significantly reduced (~80%), since the property is closed:

• 1BR: $246.51
• 2BR: $317.17
• Penthouse: $342.10

You’ll still need to pay these to stay in good standing and remain eligible for future options or payouts.

What This Means & What Owners Can Do​

It appears Hilton intends to sell the property and exit the timeshare. Based on their voting majority (most intervals), independent owners have limited influence — but that doesn’t mean we’re powerless.

Recommended next steps for owners:

• Stay current on fees to retain eligibility.
• Request documentation from the HOA (letters of incorporation, deeds, financials, termination plan).
• Connect with other deeded owners — the more organized we are, the stronger our voice.
• Explore legal counsel familiar with HOA and timeshare terminations to ensure fair handling and distribution of proceeds.

I was never contacted about the Zoom meeting. I found out through some friends that went to VB this past summer. I sent an email to HGV with no reply.
Is there any further information about this?

Thanks!

 

[pedro47]

Those seem like very decent options, free exit for those who want to be “done,” or transferring to HGV points system or another property.
If considering HGV points, read up on the HGVC/HGV tug forum pros/cons. I’m not sure if it’d be HVC points (as former diamond) or HGVC. I own at hgvc and it’s a fine system. I’d never pay to “upgrade” to the MAX new hgvc system. But if I got it for “free,” I’d definitely consider.

Would you upgrade to MAX for free, if you could kept your same numbers of Club Points?

 

[elaine]

Would you upgrade to MAX for free, if you could kept your same numbers of Club Points?

If I have to relinquish my underlying HGVC deed at Marco Island, then a big NO. If not, maybe. As “free” MAX is not offered, I haven’t researched MAX pros/cons more than what Tuggers have opined.

 

[jaclaus]

I was never contacted about the Zoom meeting. I found out through some friends that went to VB this past summer. I sent an email to HGV with no reply.
Is there any further information about this?

Thanks!

 

[moonstone]

Fyi, a 'David Youel' just posted info on the TUG Facebook page on what Turtle cay owners are being offered an the maintenance fees for the other resorts.
He also posted the email address of the Turtle Cay rep; Ryan.McEwin@hgv.com

~Diane

 

[TUGBrian]

here is a post from same individual listing the resorts you can "convert" to:

 

[captrags]

We received the Turtle Cay Maintenance Fees Email today. We have a two Bedroom deeded week (#19) The maintenance fee for us is listed as $ 324.17. which includes the ARDA which we never pay, so $317.24. (Thanks to Brian and Tug)

 

[pedro47]

When will this resort be available for owners and guests?

 

[amycurl]

When will this resort be available for owners and guests?

I think the point is that it won't be....ever again, at least in its current form/ownership.

 

[TUGBrian]

yea, that resort is done for as a timeshare.

an owner provided this note to me on facebook, paying the 2026 reduced fee to get a week out of dex doesnt seem like a terrible offer given the circumstances

A MESSAGE FROM YOUR HOME RESORT
Hello from Virginia Beach and Turtle Cay Owners Association.
At the annual owners meeting held on October 21, 2025, the board
of directors shared its decision to terminate the timeshare program
for Turtle Cay Resort. This decision was made based on the severity
of the structural issues and the magnitude of the costs to remediate
and then refurbish the resort. We are working on establishing a
termination plan in alignment with Virginia statutes and the
association’s governing documents with regard to disposing of
assets and disbursing any available funds to the Owners.
You will be offered the opportunity to relinquish your Turtle Cay
Resort week for a comparable number of points in the U.S.
Collection (The Club) or relinquish your week for a similar week
at another HGV-managed property. You may also submit a
request to the developer to take back your week or participate
in the termination process. There must be no outstanding loan
or maintenance fee balances on your account, and transfer
costs may apply.
As the termination process may be lengthy, you will have the
opportunity to deposit your 2026 week with Destination
Xchange for use at another resort. Deposits will be accepted if
the account is up to date on all payments, including a reduced
maintenance fee rate for 2026.
On behalf of the board of directors and Hilton Grand Vacations,
thank you for your continued loyalty and for being part of our
family.

 

[jabberwocky]

yea, that resort is done for as a timeshare.

an owner provided this note to me on facebook, paying the 2026 reduced fee to get a week out of dex doesnt seem like a terrible offer given the circumstances

This is a pretty decent offer of them. Other resorts likely would have said all you get in exchange for paying MFs next year is a chance at a future payoff. At least owners are getting something in return.

I wonder how it’s working with DeX though, Hilton must be putting in other inventory into DeX to offset.

 

[captrags]

Turtle Cay Owners, check your Email. Received an email update today on our options finally. You have until March 31st, 2026, to choose one of the four options. Good Luck to all! Happy Holidays,

 

[TUGBrian]

copy of the letter provided from a facebook member:

Dear Turtle Cay Resort Owner,
We write today to share that in October 2025, the Turtle Cay Resort Board of Directors voted to cease operations at the property, effective immediately. With this decision, Hilton Grand Vacations will cease all renovation projects on the property.
We understand that as an Owner, you may have questions. Please read below for a summary of your options moving forward.
About The Situation & Your Timeshare
HGV is committed to working with the board of directors to help facilitate a smooth transition for all Owners, who may choose from a few options. In all cases listed below, the Owner’s account must be current with all fees paid, including your full 2026 maintenance fee. Owners must decide on one of these options by March 31, 2026:

1. • Retain Your Ownership. You may retain your ownership until the property is sold, in which case, you will be granted a share of the profits. Please note there is no guarantee that Owners will receive significant proceeds from the sale, if any. If your account is current, you may transfer your 2026 week into Destination Xchange for a Tier Credit (fee applies), which can be used until the credit expiration date.
   • Transfer Your Deed to the U.S. Collection. You may choose to transfer your deeded ownership at the resort to the U.S. Collection, at no cost to you, for points to use across its resort portfolio. The developer will be responsible for the title transfer fees.
   • Transfer Your Deed to Another Resort. Similarly, you may transfer your deeded ownership to one of three HGV-managed properties, subject to availability (inventory is not guaranteed, and title transfer and insurance fees will apply):
   • • Beachwoods, a Hilton Vacation Club (Kitty Hawk, NC)
     • Boardwalk Resort & Villas (Virginia Beach, VA)
     • The Historic Powhatan, a Hilton Vacation Club (Williamsburg, VA)
2. • Terminate Your Ownership. Finally, you may choose to terminate your ownership and transfer the title back to the developer. Your account must be current, and you are responsible for the title transfer fees.

Next Steps
If you do not communicate a decision by March 31, 2026, you will automatically retain your ownership until the property is sold. You may also be responsible for additional maintenance fee payments until the property is sold.
Finally, we kindly ask that you continue making maintenance fee payments as you do now, including your upcoming 2026 payment.
Where Can I Find More Information?
To discuss your options in more detail or let us know your decision, please call Owner Services at 800‑463‑7256.
Thank you for the opportunity to serve you. We wish you many wonderful vacations ahead.
Sincerely,
Hilton Grand Vacations

 

[pedro47]

copy of the letter provided from a facebook member:

I wonder why HGV, did not include their Greensprings Vacation Resort in Williamsburg, VA. in transferring their ownwr deed to an another HGV RESORT.