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Club points booking option Missing from VSN dashboard?

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byeloe

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The section for booking with Club Points which was below the green section for dealing with Staroptions seems to have disappeared from my desktop dashboard.
 
Last edited:
byeloe said:
The section in green for booking with Club Points which was below the blue section for dealing with Staroptions seems to have disappeared from my desktop dashboard
Click to expand...
Did you pay your Club Dues fee late last year?
 
response from my email

"Thank you for reaching out to Vistana Signature Experiences. We hope that all is well.

We are happy to assist you with your concern. After further review, we verified that you have made reservations for all your ownership weeks. Your option that is available online is to Elect For Club Points. This would be the only way you can use Club Points to book with the Abound program. Without an ownership elected for Club Points, the use Club Points option will not be available."
 
That makes no sense.

I still see the green and blue/grey sections, I have no club points (elected or otherwise)

I still have a week/StarOptions left for 2025, and most of our ownerships are not booked for 2026, and I have a few banked options
 
Ugh, I hope that's not the way this is going to work.
You may want to cancel your existing Vistana reservation if you find a better option while searching through Abound.
 
byeloe said:
response from my email

"Thank you for reaching out to Vistana Signature Experiences. We hope that all is well.

We are happy to assist you with your concern. After further review, we verified that you have made reservations for all your ownership weeks. Your option that is available online is to Elect For Club Points. This would be the only way you can use Club Points to book with the Abound program. Without an ownership elected for Club Points, the use Club Points option will not be available."
Click to expand...
You should be able to elect for 2027 ownership currently, have you already used those ownership weeks somehow? Given you can elect 2027 and borrow back into 2026, it seems sensible that you should still be able to search for availability for 2026 ...
 
Hindsite said:
You should be able to elect for 2027 ownership currently, have you already used those ownership weeks somehow? Given you can elect 2027 and borrow back into 2026, it seems sensible that you should still be able to search for availability for 2026 ...
Click to expand...
I have not used 2027 yet. Just last week I was able to check availability for club points in anticipation of electing and making a booking. Now I can't see that option.

The only thing that changed is that my resale Lagunamar unit from Timeshare Nation just landed in my account
 
byeloe said:
I have not used 2027 yet. Just last week I was able to check availability for club points in anticipation of electing and making a booking. Now I can't see that option.
Click to expand...
In the top right corner, there’s a dropdown under your name to see your Star Options and Club Point balance. If the Club Point balance link is still active, it will take you over to the Abound Program.
 
byeloe said:
I have not used 2027 yet. Just last week I was able to check availability for club points in anticipation of electing and making a booking. Now I can't see that option.

The only thing that changed is that my resale Lagunamar unit from Timeshare Nation just landed in my account
Click to expand...
It is possible that new Lagunamar week did something when they added it. Who knows. Do you only own voluntary ownerships?
 
byeloe said:
response from my email

"Thank you for reaching out to Vistana Signature Experiences. We hope that all is well.

We are happy to assist you with your concern. After further review, we verified that you have made reservations for all your ownership weeks. Your option that is available online is to Elect For Club Points. This would be the only way you can use Club Points to book with the Abound program. Without an ownership elected for Club Points, the use Club Points option will not be available."
Click to expand...
It sounds like they are just giving you some made up answer because they don't know the answer and they want to tick the box that they replied to you so they can close out your inquiry and move on to the next person. This is how customer service works at all companies now.
 
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