We purchased the timeshare through Sunset Royal in Cancun. They insisted in the beginning that what they’re offering is not a timeshare but an investment opportunity. They offered us discounted vacations as well as commission payouts after five years our investment matures. How this works is that if they book the room we “purchased” we get a commission/portion out of it.
Now, we made 3 payments and on December 2022, they added on another fee that goes directly towards our “investment” that I was not given a receipt/invoice of after they charged an unauthorized amount. I called them and they explained to me it’s supposed to start on December 2022 and then I realized, it was the amount I did agree with the condition that we pay it after 12 months. They didn’t put im writing at all. So I told them give me invoice and the guy just insisted they can’t do that because it’s already in our contract and we agreed to pay it. Yes we did agree to it but after 12 months of us signing the contract. Now I got suspicious because if they can lie about this, they can lie about everything they offered us during the presentation.
The other thing they offered us is if we changed our minds, we just need to hold the ownership for a year and they’ll buy it back and refund our money. Guess what, I called them to confirm that again and they denied that they said it and it’s not in our contract so the commission and the cancellation they guaranteed us was all a lie!
Never believe anything they say unless they put it in writing.
I just talked to one of the people who went to the same presentation and that person said they didn’t get the same info/offer during the presentation. Now we are wondering if they’ll say whatever just to make you sign up.
I just want out this stupid mistake and if I can go back in time I would never have purchased their lies!
Now, we made 3 payments and on December 2022, they added on another fee that goes directly towards our “investment” that I was not given a receipt/invoice of after they charged an unauthorized amount. I called them and they explained to me it’s supposed to start on December 2022 and then I realized, it was the amount I did agree with the condition that we pay it after 12 months. They didn’t put im writing at all. So I told them give me invoice and the guy just insisted they can’t do that because it’s already in our contract and we agreed to pay it. Yes we did agree to it but after 12 months of us signing the contract. Now I got suspicious because if they can lie about this, they can lie about everything they offered us during the presentation.
The other thing they offered us is if we changed our minds, we just need to hold the ownership for a year and they’ll buy it back and refund our money. Guess what, I called them to confirm that again and they denied that they said it and it’s not in our contract so the commission and the cancellation they guaranteed us was all a lie!
Never believe anything they say unless they put it in writing.
I just talked to one of the people who went to the same presentation and that person said they didn’t get the same info/offer during the presentation. Now we are wondering if they’ll say whatever just to make you sign up.
I just want out this stupid mistake and if I can go back in time I would never have purchased their lies!