Can Starwood deposit a different size unit than I own with II?

[RLG]

I recently bought a 2BR lockout at Sheraton Mountain Vista. This consists of a large (700sf) 1 Br with full kitchen and a small (500sf) 1br with "limited kitchen".

Since it's a resale, I don't participate in SVN.

I had Sheraton split the weeks and deposit 2 1BRs with II. I see that they deposited 2 of the small 1 BRs instead of the 1 large and 1 small that I own.

The deposited units show as "limited kitchen" which I assume affects their trading value at II.

Anyone have any knowledge about whether SVO is supposed to do it this way?

 

[jerseygirl]

I think you should call Starwood back and see if a mistake was made. I've owned numerous Starwood resales over the years and they've never deposited a different unit/different resort. Let us know what they say.

 

[tomandrobin]

I recently bought a 2BR lockout at Sheraton Mountain Vista. This consists of a large (700sf) 1 Br with full kitchen and a small (500sf) 1br with "limited kitchen".

Since it's a resale, I don't participate in SVN.

I had Sheraton split the weeks and deposit 2 1BRs with II. I see that they deposited 2 of the small 1 BRs instead of the 1 large and 1 small that I own.

The deposited units show as "limited kitchen" which I assume affects their trading value at II.

Anyone have any knowledge about whether SVO is supposed to do it this way?

Call Starwood and have them correct the deposit. We had a similar problem and they fixed it.

 

[RLG]

Call Starwood and have them correct the deposit. We had a similar problem and they fixed it.

Thanks for the info. I called them, they agreed they made a mistake and would fix it.

Unfortunately, they only fixed it for one of the two 2BR lockouts I deposited. I'll have to call them on Monday.

Interestingly, I went from a small 1BR in week 10 to a large 1BR in week 2. I don't know whether I helped or hurt my trading power.

 

[jerseygirl]

That probably hurt your trade power, unfortunately.

 

[RLG]

That probably hurt your trade power, unfortunately.

Based on the very helpful trade test you set out in my thread on the exchanging forum it looks like it did.

I should have waited to call SVO.

Obviously, I won't be asking them to fix the other small 1 BR after all.