• A few of the most common links here on the forums for newbies and guests!
  • The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 31 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 31st anniversary: Happy 31st Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $24,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $24 Million dollars
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!
  • The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!

Calling Hawaiian Airlines and calls get routed to Chase Bank

Denise L

Denise L

Tug Review Crew: Veteran
TUG Member
Joined
Jun 6, 2005
Messages
3,698
Reaction score
447
Location
West Coast
Resorts Owned
Starwood/Vistana, Disney, Hyatt, HGVC
So I'm trying to call Hawaiian Airlines at 1-800-367-5230. I push 3 for Award reservations, enter my HA FF number, and the call gets routed to Chase Bank. I talk with the bank supervisor about booking a flight...she tells me that I have the wrong number. So I call back and don't enter my FF number, and the call still gets routed to Chase Bank, where the recording talks about ATM machines and change...

Anyone else trying to call HA today?!:confused:
 
You might try this number from their website:

HawaiianMiles Service Center:
Monday-Friday Hours: 8:00 a.m. - 4:00 p.m. HST
U.S. Mainland, Canada and Neighbor Islands:
toll-free 1-877-HA-MILES (426-4537)
Fax: 808-838-6735
 
Thanks, I did try that number and was referred to the other number for award reservations.

The supervisor at Chase did say that they had been getting calls from HA customers for 3 days now and that it was costing them money with the toll-free charges and all that.
 
Denise
I don't know if you accidently transposed the number or not. This is reservations
Toll-Free: 1-800-367-5320

I just booked my tickets on-line. Worked great. Haven't tried the phone number.
 
barndweller said:
Denise
I don't know if you accidently transposed the number or not. This is reservations
Toll-Free: 1-800-367-5320

I just booked my tickets on-line. Worked great. Haven't tried the phone number.
Click to expand...

I finally got through on that same number later yesterday. I know that I dialed correctly the first two times because of the HA greeting and the prompt to enter my HA FF number. It clearly must have been a telecom problem. Seems okay now. Thanks for the replies!
 
Just a follow-up. HA called me today to ask about my experience in calling and being routing to Chase Bank. They said that this had happened with a number of people starting last Thursday and was continuing today. They were trying to figure out what was going on, so they were calling numbers given to them by Chase Bank. The agent was very nice and a pleasure to speak with. Wish I were flying HA to some island right now!
 
You must log in or register to reply here.
Top