ARP Not Working Well

[chapjim]

Trying to book January 3-10, 2026 at a resort where I am an owner. This is the response:

"This location is not eligible for the selected date range. Choose a different location or a different date range to proceed.

No Results Found"​

Reservation counselor did some research. It turns out that the same response pops up for any reservation request over ten months from check-in. I tried to book the same week at Bonnet Creek, where I own 1,5 million points. The only things that showed were Presidential Reserve units.

I should be able to ARP a deluxe unit inside thirteen months at either location.

 

[paxsarah]

I'm not having a problem with the eligibility message you're seeing, but I am seeing a different weird thing when I look at January 2026 for ARP.
I should be able to select a check-in date of 1/11/2026 for up to 7 nights. 1/11/26 is grayed/crossed out as a choice. 1/10 appears to be available, but no end dates un-dim when I try to select it. Working backwards, the first date that allows me to book is 1/7/2026 for 3 nights (the minimum in ARP), checking out on the 10th. So for some reason, the system is forcing ARP reservations to stay at least one day inside the actual ARP window, even though that is not how it's supposed to work.

But once I find a date that works, it allows me to select units and I don't get any error messages like you did. It sounds like the system is only seeing your PR points and not any non-PR points for some reason.

 

[Fido Chuckwagon]

I just tested and can see a 7 night reservation at CWBC from 1/11/2026 - 1/18/2026.

 

[paxsarah]

I just tested and can see a 7 night reservation at CWBC from 1/11/2026 - 1/18/2026.

Must have been a cookie/cache thing. It works in an incognito window and on the app. Nothing to see here after all!

 

[chapjim]

I'd think it was something on my end but for the fact that the reservation counselor had the same problem. It still could be an issue with my account, instead of a computer problem.

I'll try incognito.

Edit: Incognito didn't help.

 

[9969hi]

I had a on going problem with Beach Street Cottages last April I own two contracts there. I was trying to make a 12 month reservation for weeks, finally customer care made the reservation but it doesn't show on my log in website, but I do have a confirmed email reservation and they did take the points from my account.

 

[Fido Chuckwagon]

I'd think it was something on my end but for the fact that the reservation counselor had the same problem. It still could be an issue with my account, instead of a computer problem.

I'll try incognito.

Edit: Incognito didn't help.

Maybe it’ll fix itself after the website goes down tonight?

 

[chapjim]

Maybe it’ll fix itself after the website goes down tonight?

Right, right!

It didn't.

 

[bnoble]

Did it?

 

[BaillieCH]

I can tell you I see inventory. Upto exactly 13 months out from now.

 

[BaillieCH]

Trying to book January 3-10, 2026 at a resort where I am an owner. This is the response:

"This location is not eligible for the selected date range. Choose a different location or a different date range to proceed.

No Results Found"​

Reservation counselor did some research. It turns out that the same response pops up for any reservation request over ten months from check-in. I tried to book the same week at Bonnet Creek, where I own 1,5 million points. The only things that showed were Presidential Reserve units.

I should be able to ARP a deluxe unit inside thirteen months at either location.

Sorry for second post, but wanted to be more specific. I just did a search for those dates anf found 19 options. All ranging from 1 br deluxe to 4 br presidental.

 

[chapjim]

Sorry for second post, but wanted to be more specific. I just did a search for those dates anf found 19 options. All ranging from 1 br deluxe to 4 br presidental.

That was at Bonnet Creek? My original post was about Wyndham Santa Barbara, where I have a 1BR fixed week (Week 1) converted to points. Week 1 in 2026 is January 3-10, less than 13 months before check-in, but I can't book it.

My contract at Bonnet Creek is a PresRes contract, which means I can book PresRes units now but have to wait until the ten month point to book Deluxe units.

 

[BaillieCH]

That was at Bonnet Creek? My original post was about Wyndham Santa Barbara, where I have a 1BR fixed week (Week 1) converted to points. Week 1 in 2026 is January 3-10, lett than 13 months before check-in, but I can't book it.

My contract at Bonnet Creek is a PresRes contract, which means I can book PresRes units now but have to wait until the ten month point to book Deluxe units.

Yeah, I thought you were looking at Bonnet Creek sorry