Hi Tracy and welcome to TUG!
ANY company that charges a large upfront fee is trying to
scam you. They make their money with the upfront fee and then they make no attempt to sell your timeshare. Here on TUG we hear this story several times a day.
There are a lot of scammers out there taking advantage of desperate timeshare owners these days. Most timeshares are selling for 0-10% of retail, but that's a bitter pill to swallow, so owners grasp at shady offers, hoping they are for real. Legitimate resellers charge a commission after the sale, but the scammers all ask for a large upfront payment.
Here are some warnings signs with these kinds of companies:
1) Do they say that they already have a renter/buyer for your timeshare? (or an established market like people attending conventions.)
2) Do they want you to pay hundreds/thousands of dollars for a title search and transfer fees, or taxes, or a closing fee, UPFRONT?
3) Are they offering to rent/sell it for far more than the market value?
4) Do they want you to pay a large up front fee that supposedly you will get back?
5) Do they want your credit card number before they send you a contract?
If you answer yes to any of these questions, then this is the usual scenario:
Once you pay the fee and receive the contract, you discover that the company has only promised to advertise your resort, not to rent/sell it, and they don't mention having a renter/buyer in the contract.
Then, you won't hear anything from them for a long time, and when you contact them, they will tell you that the renter/buyer backed out, but they will advertise your timeshare on their over-priced website.
Finally, when you try to get your money back, they will point out that you signed a contract, and it's only for advertising.
When you try to challenge it with your credit card company, they will tell you that you only had 60 days to dispute the charge, and that it's too late to do anything.
To see what your timeshare is really worth on the current resale market:
1) Register with eBay
2) Log into eBay
3) Search for the resort by exact name
4) Click on "completed listings" on the menu on the left
(Be sure you look at the completed listings - those are actually SELLING prices - you will find asking prices all over the place, but what really counts is what they actually sold for.)
If your mom has to get rid of this timeshare, she may be able to sell it for 0-10% of what she paid for it, but it's a terrible time to sell right now because of the economy. If you/she decide to get rid of it, we can help you with that. If you/she decide you'd like to keep it and learn how to have some nice vacations - we can help you with that, too.