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Account access - multiple users

B

Ben Breier

TUG Member
Joined
Jan 22, 2017
Messages
18
Reaction score
6
Location
Greater Seattle area
Resorts Owned
HGVC - NYC Residences
HGVC - Carlsbad, Marbrisa
We have owned in the HGVC system for about a decade and for most of that time, my wife and I have been able to access our account using our own respective username/password. For the last year-ish, I haven't been able to access the account any longer without re-registering. Well today I finally bit the bullet and re-registered with my username/password and can access the system...but, surprise surprise, that broke my wife's access.

Before I call, does anyone know if multiple people (with separate username/password) can access a single account?

Thanks.
 
Seems basic enough but we only have one account access login for both of us.

Marriott forced us to have separate access about two years ago when they finished integrating Vistana.


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Ben Breier said:
We have owned in the HGVC system for about a decade and for most of that time, my wife and I have been able to access our account using our own respective username/password. For the last year-ish, I haven't been able to access the account any longer without re-registering. Well today I finally bit the bullet and re-registered with my username/password and can access the system...but, surprise surprise, that broke my wife's access.

Before I call, does anyone know if multiple people (with separate username/password) can access a single account?

Thanks.
Click to expand...
Go to account information and add online Authorized user...... Me and my wife have separate logins for one account

1743010860143.png
 
natarajanv said:
Go to account information and add online Authorized user...... Me and my wife have separate logins for one account

View attachment 108256
Click to expand...
Thank you so much for the information, so happy it is working for you. I added the user, however the site is still kicking us out, so only 1 user allowed. Very strange.
 
Ben Breier said:
Thank you so much for the information, so happy it is working for you. I added the user, however the site is still kicking us out, so only 1 user allowed. Very strange.
Click to expand...
It should work, I have access to my sister and brother account, so when I login, i get to pick which account to use. I sometime help them with reservations.... Make sure you are using her email address, and she will get an invite to create an account. if it still does not work call CSR and they will help you.

1743080172021.png
 
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