6 pm check in due to someone else’s late check out? And high pressure to do presentation at check in.

[Docsdrillers]

For awhile Grande Vista gave you points that varied by how early you checked out..i don't think they have that program anymore..

 

[Mowogo]

For awhile Grande Vista gave you points that varied by how early you checked out..i don't think they have that program anymore..

Actually stayed at a Vacatia managed property (Scottsdale Camelback Resort) and they actually texted you the night before offering half off the resort fee for checking out by 8am vs 10am.

 

[Ixchel]

Just posting this because we’ve never experienced this before. And I guess I need to whine a bit. Would love to hear of others who’ve had the same situation, either two hours late check in or a late checkout. And sales harassment (can you imagine) upon check in.

We just got back from a stay at Ocean Palms. Which is our favorite on Singer Island resort since, we love the included (free) chairs on the beach. We arrived at about 4:10 for check-in. At first they told us we could not check in at the front desk, they wanted us to see the sales concierge 'person (to try again to convince us to do a sales presentation. And she might give us a glass of cheap wine, really? ) But we had already spoken to her and we had already told her no, but I guess she wasn’t taking no for an answer. I was a bit annoyed by this, when do they let go? So I said, “can’t we just check in? We’ve already said we’re not interested in a presentation right now?” I felt bad for pressuring the poor desk agent, but he asked somebody and he did the basics and then he told me the room wasn’t ready. So, whatever.

After we waited in line and saw the nice lady who gives you the local perks card, we came back to the front desk and we actually got lucky and talked to the manager. He explained that they give about 5 late checkouts every day, and that our room was the last one to check out. Mind you, we were only given a room on the 11th floor, out of 8- 20 floors so it’s not like we had the best room/ floor in the building. But the strange thing was, we never heard that Marriott vacation club does late checkouts.

At this point, it was about 4:35 and we asked how long before we check in? He could not give me an answer. Other than telling me we were the last room to be cleaned. I think that’s a pretty sad response as far as customer service goes. So, I said to him “Can you at least buy us drinks at the pool bar?” I can’t believe I had to say that to him and he seemed to be grudgingly say I’ll see what I can do. He couldn’t even say yes. (But he did give us $40).

We are lowly presidential owners. I say, lowly because, we used to be chairman’s level. So, are we now chopped liver? I can’t imagine how poorly this reflects on how they do their planning, But, whatever. They make really good drinks at that pool bar. We waited until 6 o’clock, but they never even texted us that the room was ready. We went back to the front desk, and after checking, they said it was ready. They checked us in, but when we got to the room 15 minutes later, the person cleaning the room was just finishing up.

So getting back to the original issue of this post, are there any other MVCI resorts that allow late checkouts? I remember in Hawaii they all have lovely changing rooms so you can stay a good portion of the day and still shower and dress in really nice changing rooms. Probably because many of the flights are later in the day. I’m guessing they don’t have anything in Oceana Palms that’s suitable. And no matter what, they should automatically give you something to buy a drink at the bar if they’re making you wait more than an hour after 4 o’clock. After all you’re paying for that hour, we didn't get to use the room that we paid for, for two hours.

And is anybody else feeling the ongoing upward pressure of doing presentations? I can’t believe that we said no, and they were still going to foist us on the salesperson again upon check in. We will be going to BeachPlace and Crystal Shores in the next several months and I’m not looking forward to this if they keep being so pushy. In our family, we probably will be the last timeshare owners… There’s no interest in the younger generations inheriting them or taking them on. So Marriott is probably feeling the pain, but they’re not going to sell us anything more at this point in our life.

Appreciate comments and recent experiences.

Norma

We were at Oceana Palms in June 2025, and front desk agent made it very clear that late check out was never an option. We did notice how few house keeping carts were visible on the property. We were told that staffing has been affected by some groups losing work visas.

 

[silentg]

Do you think they intentionally wait to clean your room last so they can pressure you to a sales presentation?

 

[davidvel]

Do you think they intentionally wait to clean your room last so they can pressure you to a sales presentation?

Why would they need to clean your room last to accomplish this? Couldn't they just say your room is not ready? And why you vs. anyone else?