GlobeHopper
TUG Member
This question is posed to HGVC owners who bought directly and to those who previewed a T/S with Hilton and received a $200 "Spend a Night on Us" rebate certificate as one of the gifts for attending the presentation.
We received one and used it to stay at a pricey Embassy Suites property and thought we were following all of the redemption rules. However, we received a cold denial postcard in the mail from HGVC saying that it was for a Hilton BRAND property - not just any of the 10 Hilton brands - although their logos all appeared at the bottom of the certificate and it did not emphasize it had to be used exclusively at a HILTON. I decided to use Google to see if other recipients had issues, and low and behold MANY have!!! The wording is misleading, and some recipients were rejected because they stayed more than one night (What does it matter? The max rebate is $200 - doesn't Hilton want more business?) The certificate doesn't state it can only be used on a one night total reservation! We feel the poor wording is intentional as Hilton won't pay out nearly as much with the multitudes of folks on blogs/forums who just gave up and didn't pursue it with HGVC. (We did, and our salesperson is coming through for us with another certificate.) However, buyers/potential buyers shouldn't need to deal with this and Hilton should be above pulling these marketing tricks. Any readers want to share their experience with this particular rebate certificate?
We received one and used it to stay at a pricey Embassy Suites property and thought we were following all of the redemption rules. However, we received a cold denial postcard in the mail from HGVC saying that it was for a Hilton BRAND property - not just any of the 10 Hilton brands - although their logos all appeared at the bottom of the certificate and it did not emphasize it had to be used exclusively at a HILTON. I decided to use Google to see if other recipients had issues, and low and behold MANY have!!! The wording is misleading, and some recipients were rejected because they stayed more than one night (What does it matter? The max rebate is $200 - doesn't Hilton want more business?) The certificate doesn't state it can only be used on a one night total reservation! We feel the poor wording is intentional as Hilton won't pay out nearly as much with the multitudes of folks on blogs/forums who just gave up and didn't pursue it with HGVC. (We did, and our salesperson is coming through for us with another certificate.) However, buyers/potential buyers shouldn't need to deal with this and Hilton should be above pulling these marketing tricks. Any readers want to share their experience with this particular rebate certificate?