Ours NCV sales lady assured us that the resale week we bought in 2020 was a fluke...

[jp10558]

I have my phone and will happily read a book or play on the Internet for 60-90 minutes if thats what they want to do. I did agree to be there for X amount of time. Then again, I generally am not interested in the gifts so usually don't go. It's always my co-travellers. I think I'm going to tell them they can go if they want the offers lol.

 

[jwalk03]

Everyone talks about how the Marriott sales people are above the sleazy behavior. That's a load of crap. I've had the worst experiences with Marriott. The new sales center on Hilton Head was the worst. Prior to that the one at Surfwatch was so bad that I also called out the sales manager as a liar, but I actually think that he just didn't know what he was talking about which is even more pathetic. I generally attend virtual sales sessions now, and those are much easier and the folks are very straight forward.

I have been to multiple Marriott, multiple Wyndham, and one Westgate sales presentations.

The worst one I ever experienced was the Wyndham one in Branson. At one point they had 3 sales people all trying to berate me and convince me that the prices on eBay were fake and I was too poor to pay their prices, etc. They also tried to have my wife sign a credit authorization while I was in the bathroom without telling her what it was! (It was on a clip board and conveniently folded to cover up the top part with the credit disclosure. They told her it was a survey or some nonsense. When I came back from the bathroom I grabbed it and started reading and immediately ripped it up so they couldn't submit it. Definitely the sleaziest presentation ever.

I have never experienced anything quite THAT bad with Marriott- but have been told plenty of BOLD FACED LIES about maintenance fees, and great new locations that were coming soon, and about some fictitious European locations that only a sales person in France could help me access since I was an American owner, etc, etc.

 

[Dean]

Everyone talks about how the Marriott sales people are above the sleazy behavior. That's a load of crap. I've had the worst experiences with Marriott. The new sales center on Hilton Head was the worst. Prior to that the one at Surfwatch was so bad that I also called out the sales manager as a liar, but I actually think that he just didn't know what he was talking about which is even more pathetic. I generally attend virtual sales sessions now, and those are much easier and the folks are very straight forward.

I'd say they're above Wyndham/Hilton/Bluegreen and below DVC. Those are the systems I have familiarity with. I've had good ones and bad ones with MVC and a lot of in between tours. Fortunately I have found a couple of very reliable and honest MVC reps that I can go to and get honest appropriate answers.

 

[heitmullerj02]

Hilton offer 85k points for a zoom “owner up” within 7 days of my stay. They called 15 minutes before apt. Time and cancelled. Said since I only bought resale, I was not eligible for the call. So I got back an hour of my time, fine with me!

 

[TolmiePeak]

Everyone talks about how the Marriott sales people are above the sleazy behavior. That's a load of crap. I've had the worst experiences with Marriott. The new sales center on Hilton Head was the worst. Prior to that the one at Surfwatch was so bad that I also called out the sales manager as a liar, but I actually think that he just didn't know what he was talking about which is even more pathetic. I generally attend virtual sales sessions now, and those are much easier and the folks are very straight forward.

Isn't it better if they are sleazy? You don't feel bad abusing them then.

 

[winger]

NCV is where we had to wait out our 90 minutes just sitting there since our pitch only went 20 minutes before I called the guy out as a liar. Good thing my wife brings her iPad along to these things.

Three years ago, our NCV presenter (selling us on the DC program) waived the Interval Inter book in front of us claiming Marriott will no longer be exchanged through II again. Yet since then, I've exchanged (using II) to NCV and Hawaii in prime seasons

 

[deniseh]

We've been to many presentations and mostly avoided the bad behavior from the sales reps. Yes, they do embellish and mislead on some things, but I think they realize from looking at our portfolio (including resale purchases) and how we use our ownership that the outright lies aren't going to work for us. We don't really challenge them either so try to keep a positive attitude.
We did buy more points back in June 2020 when they lowered the point purchase to the original price point. This was when they reopened the sales office during covid.
The one think I really don't like is the tactic that they are going to manage your reservations and help you as your personal MVC person. In the past, I had reached out to our salesperson, and it was obvious that after the sale closed there was no more interest in helping.