This is a very long update. I apologize
Ok... I stupidly fell for the nonsense and went to the Priority Meeting-to correct my account number. I guess after 2 years of DNG, I forgot the slime. Silly me. I was definitely removed from the DNG while at my stay at Myrtle Beach Tower on the Grove. So... here is what played out at the Williamsburg Priority Meeting.
1. We were greeted by Michael the Travel and Leisure Customer Care Representative. He assured me that he was not part of the Sales Department and works for T&L to assist Customers that have issues with their account. He stated that yes we "were removed form the DNG on Thursday" and that the sales department is filled with people who will say and do anything. He assured us he was there to fix the issue.
2. After numerous attempts to engage us in small talk... he was hoping to find a hook to engage us in providing information about family, careers or travel style, he decided to take the next step to try and instill fear.
3. He informed me that I was stupid and made a poor choice to have purchased CWA because it is a worthless product that was only created to be a money making scheme for Wyndham. He also told me not accept any offer of CWA points when Bentley Brook closes because CWA is garbage and I should wait for a cash offer. CWA was worthless and that in the next few years my $440 a month MF will be $5000 a month. He then asked was I comfortable paying that. I responded that whether you have a home, vacation home or just a car, the upkeep and maintenance is a cost that is built in to owning the item. I acknowledge the increases that will occur in the future and it is the nature of the beast. Do I like the increases...NO but do I enjoy the travel that CWA provides...YES.
4. He then tried the how about our children. Aren't you going to leave anything to your children. Honestly, it is non of his business what I plan to do. So, I sarcastically stated NO, I do not plan to leave them anything. When I die, if the children want the Wyndham that is their option, otherwise it is not their obligation to take over it. He told me, I was ignorant of the estate laws and that he works in the estates and trust department of T&L and that it was no true. He stated that when I signed my contract that I have now forced my children and grandchildren to pay the obligated maintenance fees forever. He asked did I know what the word "in perpetuity" meant. I stated forever. And he responded that means forever for my family. I disagreed and stated forever in my life and that in estates you cannot will a debt to my heirs. He again told me I was ignorant and wanted to make a bet that I was unaware of the law.
5. By this point my blood was boiling and he sensed it. He turned to my husband asked his age...63 and then used the sleazy line, " Wow, you are a lucky man to have married such a intelligent woman who is- What 40 years old" I told him where to stick that line and that I have earned all those gray hairs and wrinkles by dealing with BS like this for 60 years. I told him to move on.
6. Well now back to the terror tactics. Next move he told me that to correct my account that I received an email with a link that I didn't complete. He then stated that I also refused the meeting on New Years Eve to fix the problem. I call BS on this because I was on a DNG list and was never invited to a meeting.
7. Now comes the sales pitch. He states that that I was supposed to be offer a trade by T&L to change my CWA point, that are garbage to National Harbor with the purchase of 126,000 points for the sum total of $51,000. At this point I was enraged, he walked away to do what... I don't know. We stood up to leave and were chased down by the Care Manager, Roy to apologize for Michael's approach but that what he was stating was true. I started to raise my voice and my language became colorful. He then quickly escorted us out.
8. Today I called Owner Resolution was informed that since the sales manager had removed me that I cannot request to be returned to DNG only Corporate and do that. I asked for the email or phone number to reach corporate. I was told there is no email or phone number available and that the meetings are OPTIONAL and that I DON'T have to attend. LOL.
Does anyone have an email or phone number for Corporate, could you please share it? If not I will be the most obnoxious owner those sales people will encounter.
