froggy1944
TUG Member
- Joined
- Jun 6, 2005
- Messages
- 55
- Reaction score
- 0
Warning, this is long. We attended the 90 minute presentation at French Quarter in Branson last week. We are well satisfied Worldmark owners but thought we'd like to check out some other resorts in Branson. We would, typically, buy resale but I was interested in seeing the resort and their prices because we generally stay in the P/H units at Worldmark and sometimes travel with our children/grandchildren. We originally bought Trendwest from the developer (we were new to timeshare at that time) but have since bought a week in Florida on ebay.
We were shopping at one of the craft malls and one of the "body snatchers" made us (actually, my husband) an offer we could not refuse. So we got there early (8:15 for an 8:30 appointment) and waited until 8:50 before someone came to get is. The salesperson (Dwayne) apoligized for our having to wait but assured us we would be happy to hear about their resort. He offered us coffee, etc. and my husband immediately excused himself to go to the little boy's room and Dwayne said to me , where the H... did he go already. I explained he would be right back.
Well, after we settled in, Dwayne asked why we came to the presentation and we said we were Worldmark owners but wanted to see what other timeshares were available in Branson because we visit there regularly with our kids/grandkids and needed more space. We also mentioned at one point that we owned a week in Florida. He asked where we owned and how much we had paid for the unit and we said we had purchased a resale week in Florida on ebay. He seemed to immediately get agitated. After a few moments, he started getting very loud and beligerent. He said he could not sell us anything at ebay prices. He said we were wasting his time and causing maintenance fees to rise because we just came for the "freebies." I assured him I was not there just for the freebies because we often traveled with our kids/grandkids and wanted/needed extra accommodations. I wanted to see what amenities/accommodations/prices French Quarter offered. I asked him not to raise his voice at us (since we were seated at a small round table right in front of him) and he said he was raising his voice because the music was so loud. I observed that eveyone else was talking in a normal tone and that we would appreciate him doing the same.
He had already decided we were not buying so he told us we could just sit there for awhile and filll out the survey information they had as far as how often we traveled, how much we spent on vacation, how much we spent on hotel rooms, with whom we traveled , etc. I told him I'ld be happy to fill that out, which I did, and then I asked to see the accommodations. He told me he wouldn't show them to us because we weren't going to buy from him. I asked for a price for 3 and 4-bedroom units and he said he wouldn't quote a price because we were wasting his time.
At this point, I was doing a slow burn because he was trying to intimidate us and I then asked to see a manager. He said, "Fine, I'll get one and you'll see how they (the managers) operate." What??? He summoned a manager and I explained that we were interested in purchasing another timeshare. I told her that Dwayne had already decided we weren't gong to purchase from him and he refused to show us any units or quote us any prices. He began to get very loud again telling us we just came for freebies and were wasting everyone's time. At this point, several people were looking at him because he was staring to "lose it." I very calmly asked him to stop yelling at us again because we were not accustomed to dealing with people who use that tone. I then told the manager I'd be interested in getting to the end of the presentation so I could tell someone how poorly we were treated by Dwayne. At that point, Dwayne threw down his pencil, and said, why don't just do it right now. I said okay I'd be happy to and they brought over another manager. At this point, I began to explain to both managers how rudely we had been treated and as I looked at Dwayne while explaining this, he began to roll his eyes. I said directly to him, "Dwayne, you can roll your eyes all you want, but you know I'm telling the truth." At that point, one of the managers said, "Dwayne, that's exactly what you were doing and that is very unprofressional." Then, Dwayne jumped up and said, "I'm out of here for today."
The managers were very apologetic and offered to show us a unit and quote a price. I told them I felt if they treated prospective customers in this manner, then they probably treated their owners even worse and that I wouldn't be buying or recommending their resort to anyone. They assured me Dwayne was gone for the day. I told them, if I owned French Quarter, Dwayne would be gone for good--not just for the day.
I don't usually care to go on on timeshare presentations when on vacation. I was interested in the French Quarter because they are located right on Hwy. 76 and I thought it might be something we would want to purchase. However, if this is the way most timeshare salespeople treat you, I don't care to go on any more presentations. As I said, we don't do "timeshare sales presentations" for the goodies. I enjoy my vacation time and don't like to waste it. I just thought it might be something we were interested in for the future.
Anyway, long story short, he was the rudest person I've encountered in a very long time. And I don't think I'll be ready any time soon for another presentation-no matter what they offer.
I'm very happy we were treated well in our Worldmark presentation 5 years ago or we probably would not have purchased. Even though we paid developer price at that time, I'm happy about our purchase. It got us to vacation more than we ever had previously.
Amy
We were shopping at one of the craft malls and one of the "body snatchers" made us (actually, my husband) an offer we could not refuse. So we got there early (8:15 for an 8:30 appointment) and waited until 8:50 before someone came to get is. The salesperson (Dwayne) apoligized for our having to wait but assured us we would be happy to hear about their resort. He offered us coffee, etc. and my husband immediately excused himself to go to the little boy's room and Dwayne said to me , where the H... did he go already. I explained he would be right back.
Well, after we settled in, Dwayne asked why we came to the presentation and we said we were Worldmark owners but wanted to see what other timeshares were available in Branson because we visit there regularly with our kids/grandkids and needed more space. We also mentioned at one point that we owned a week in Florida. He asked where we owned and how much we had paid for the unit and we said we had purchased a resale week in Florida on ebay. He seemed to immediately get agitated. After a few moments, he started getting very loud and beligerent. He said he could not sell us anything at ebay prices. He said we were wasting his time and causing maintenance fees to rise because we just came for the "freebies." I assured him I was not there just for the freebies because we often traveled with our kids/grandkids and wanted/needed extra accommodations. I wanted to see what amenities/accommodations/prices French Quarter offered. I asked him not to raise his voice at us (since we were seated at a small round table right in front of him) and he said he was raising his voice because the music was so loud. I observed that eveyone else was talking in a normal tone and that we would appreciate him doing the same.
He had already decided we were not buying so he told us we could just sit there for awhile and filll out the survey information they had as far as how often we traveled, how much we spent on vacation, how much we spent on hotel rooms, with whom we traveled , etc. I told him I'ld be happy to fill that out, which I did, and then I asked to see the accommodations. He told me he wouldn't show them to us because we weren't going to buy from him. I asked for a price for 3 and 4-bedroom units and he said he wouldn't quote a price because we were wasting his time.
At this point, I was doing a slow burn because he was trying to intimidate us and I then asked to see a manager. He said, "Fine, I'll get one and you'll see how they (the managers) operate." What??? He summoned a manager and I explained that we were interested in purchasing another timeshare. I told her that Dwayne had already decided we weren't gong to purchase from him and he refused to show us any units or quote us any prices. He began to get very loud again telling us we just came for freebies and were wasting everyone's time. At this point, several people were looking at him because he was staring to "lose it." I very calmly asked him to stop yelling at us again because we were not accustomed to dealing with people who use that tone. I then told the manager I'd be interested in getting to the end of the presentation so I could tell someone how poorly we were treated by Dwayne. At that point, Dwayne threw down his pencil, and said, why don't just do it right now. I said okay I'd be happy to and they brought over another manager. At this point, I began to explain to both managers how rudely we had been treated and as I looked at Dwayne while explaining this, he began to roll his eyes. I said directly to him, "Dwayne, you can roll your eyes all you want, but you know I'm telling the truth." At that point, one of the managers said, "Dwayne, that's exactly what you were doing and that is very unprofressional." Then, Dwayne jumped up and said, "I'm out of here for today."
The managers were very apologetic and offered to show us a unit and quote a price. I told them I felt if they treated prospective customers in this manner, then they probably treated their owners even worse and that I wouldn't be buying or recommending their resort to anyone. They assured me Dwayne was gone for the day. I told them, if I owned French Quarter, Dwayne would be gone for good--not just for the day.
I don't usually care to go on on timeshare presentations when on vacation. I was interested in the French Quarter because they are located right on Hwy. 76 and I thought it might be something we would want to purchase. However, if this is the way most timeshare salespeople treat you, I don't care to go on any more presentations. As I said, we don't do "timeshare sales presentations" for the goodies. I enjoy my vacation time and don't like to waste it. I just thought it might be something we were interested in for the future.
Anyway, long story short, he was the rudest person I've encountered in a very long time. And I don't think I'll be ready any time soon for another presentation-no matter what they offer.
I'm very happy we were treated well in our Worldmark presentation 5 years ago or we probably would not have purchased. Even though we paid developer price at that time, I'm happy about our purchase. It got us to vacation more than we ever had previously.
Amy
