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I've used the feedback tab when I've run into a persistent problem. If they hear the same thing from a lot of people, occasionally they'll pay attention.
Not until early next week best estimate. I was originally scheduled to travel until Tuesday but as of last night came down with COVID (again) with flu like symptoms so I’m simply out of pocket for a worse reason unfortunately, as I could not board my flight today to go see the Gran Prix in Montreal which was something I was very much looking forward to experiencing.
That said, we have been bouncing back and forth a bit with Wyndham and we now know there are performance constraints with the cloud provider for the websites (which impact both clubs that are now using this platform). Wyndham will be dispatching another owner communication today if this persists without remediation. I would therefore pause testing until the performance issues have been remediated since most of the repetitive login and timeout issues are likely exacerbating or causing other reported issues.
Not until early next week best estimate. I was originally scheduled to travel until Tuesday but as of last night came down with COVID (again) with flu like symptoms so I’m simply out of pocket for a worse reason unfortunately, as I could not board my flight today to go see the Gran Prix in Montreal which was something I was very much looking forward to experiencing.
That said, we have been bouncing back and forth a bit with Wyndham and we now know there are performance constraints with the cloud provider for the websites (which impact both clubs that are now using this platform). Wyndham will be dispatching another owner communication today if this persists without remediation. I would therefore pause testing until the performance issues have been remediated since most of the repetitive login and timeout issues are likely exacerbating or causing other reported issues.
Ineptitude is staggering. Is it just me? Or does every hotel website, banking website, car rental website, eBay, even healthcare.gov work without this type of predictable incompetence that Wyndham exhibits? Is it too much to ask that we be provided a reliable and consistent website? And I also believe the CEO Michael Brown needs to be accountable. Withhold his pay and stock options until competency is the norm. The oligarch needs to return from his yacht.
Couldn’t get the website to complete a simple reservation. So had to phone in. Long wait. Guess what the recorded message is telling me while I am waiting? “No one likes to be on hold, try using our website to skip the hold and book your reservation like a pro”. Oops.
Capacity for the website has been markedly increased as of this morning. Let’s start bullet pointing out the specific website functions where we are seeing performance delays/timeouts/issues as of now.
I just logged in on my iPhone (which always prompts for multi-factor auth every single time regardless of whether I choose to trust the device - still an open issue), and clicked around the dashboard and performed several resort searches and did not see any performance related issues or timeouts. When you report your issue, please provide the following data points:
Device type - laptop/desktop, smartphone version (iPhone 13 for example),
Device OS/version - Windows 11.x.x, iOS 16.5, etc.
Browser type - Chrome, Edge, Firefox, Safari, etc.
Browser version - typically available under Settings/About - I.e. Chrome mobile 114.0.5735.124
Website reported issue - what page were you on when the issue occurred - provide screenshots if feasible
Feel free to provide any other supporting information that you feel may be pertinent.
Windows 10, Chrome (I don't think this is browser related, though)
The dropdown at the top of the availability calendar is sporadically blank (so I guess that's a performance issue but not my focus here), but frequently gives the whole list of resorts, whether or not I'm allowed to book them. Here's the behavior/message when I try to book some resorts I'm not supposed to be able to book:
Worldmark resorts (spot-checked a few, I'm not trying all of them, lol)
"Something unexpected just happened"
Margaritaville Pigeon Forge
"This location is not eligible for the selected date range. Choose a different location or a different date range to proceed." (note that no date range was selected, but since it's true all the time it's technically correct)
Margaritaville Atlanta
No error message because IT LETS ME BOOK IT.
However, it still states "Unable to Book. This resort is not available for your membership type..." if I go to the resort page or "Resort unavailable for your membership" if I pull it up on a dashboard/map search. The only way for me to get to booking is through the drop-down on the availability calendar. It's almost as if when they added the Atlanta resorts, they didn't actually program a restriction in the booking process, they just programmed the website not to give non-VIPs a link to be able to book. Then they effectively added that link in the drop-down menu of resorts without realizing it. (It also probably doesn't help that the Atlanta Margaritaville restriction doesn't seem to be codified anywhere and we just figured it out through trial and error.)
Thanks for the feedback. I was able to easily repro your reported issue - with another resort using different dates and such - so this isn't resort specific. I don't actually receive the spinning blue circle of death until after I click the "Book Now" button on the final reservation page - but once I do - that's when the page grays out and I eventually have to close out the browser tab. I have also documented these steps and sent them along to Wyndham for active investigation.
Dear HitchHiker71:
I am using a Dell laptop, and Firefox as my browser:
1. I attempted to go to Club Wyndham Kona Hawaiian Resort and received a message that our membership did not allow us to book at that site. We are PR/Founders, so that is obviously incorrect. After about three seconds, the message area changed to the calendar. Odd...
2. After I opened the calendar, the following screen came up. Note the blank drop-down box.
3. I scrolled through to August to check to see if I could book a unit at our discounted rate (I already have a PR unit booked, but I try to get our discounts when possible). In the past, if you clicked on a start date, it would show which days were available after the first night. However, the website doesn't do that now. It now allows you to click on your desired dates and then gives the following message. The problem with this is that the website makes you guess what dates are really available, which is really inefficient.
That is as far as I've gotten. I hope this is helpful feedback.
Thank you for all you do to help.
Jane
This one is almost certainly a device/browser issue.
IPhone 12 mini
iOS 16.6 Public Beta 3
Chrome 114.0.5735.99
When I want to use owner website search, the overlap between the blue bar at the top and the charcoal “things may be slow” banner obscure the search field. I can get a cursor in there, but doesn’t seem to register what I type and I have to get to the next screen showing zero results to get a search box that’s low enough to work with. It all seems to stem from the fact that the “X” to close the charcoal alert bar is hidden behind the top blue bar and I can’t close it (either in portrait or landscape). (I can kind of pull it down to “bounce” the X into view, but I can’t tap it.) Because this is confusing, here’s a video:
Laptop PC
windows 11
Chrome Version 114.0.5735.134 (Official Build) (64-bit)
Still getting something unexpected just happened when getting to last screen of booking.
trying to book ERP at Smoky Mountains during VIP discount, trying for discount and upgrade, but failing. If I call then can complete this, so is it membership related or what?
Also tried SRP and get the same results, with no discount and upgrade to content with.
Dumped cookies and cache and still a no go.
Often times it takes two or three refreshes of the dashboard for my existing bookings to even populate.
I wanted to start a single thread to track the upcoming outage for wyndham (and WM).
I plan to periodically check and report when the system goes down, and more importantly when it comes back online. Can anyone who also checks, please report back on this thread.
Friday June 16, 2023 found Wyndham back on line. The good news is I booked a Worldmark unit. Bad news is the site is slow and clunky. I don't know how many times searching resorts and available dates they had me re-log my username and password. Whenever I found a resort of interest and requesting dates, a message appeared that days was not available. I could not clear my dates for another search and had to start all over to hopefully find another week. Starting all over required going back to the map zooming into the area and clicking on the resort. Can you imagine how long that took. Most people don't have the time or patience. Rate the site 1 out of 10. The one is because I persevered and Wyndham now allows booking Worldmark requests online. Oh, another item. I need to call Wyndham as the resort I have booked and confirmed for September does not show on my account. Thank goodness I printed a hard copy.
In the interest of keeping things current... the system is back up. Not sure when, but has been at least this morning. I still can't book online. I can check availability. I haven't take the time to call in, if I get desperate I will. Otherwise, I'll wait til they fix things if I can.
For those of us who cannot book last step 4, let’s see if there is any common basis for our account types. I am a hybrid VIP owner with both developer and resale points buckets. What account type are those of you who are reporting the same issue? Developer only? Resale only? Hybrid? Hybrid VIP?
For those of us who cannot book last step 4, let’s see if there is any common basis for our account types. I am a hybrid VIP owner with both developer and resale points buckets. What account type are those of you who are reporting the same issue? Developer only? Resale only? Hybrid? Hybrid VIP?
FWIW, at 3:14pm, I was able to snag and upgrade and make a booking at BC. Chrome on PC, straight VIPP (no hybrid). Went smoothly. Maybe the booking issue is fixed for all. One can at least hope!!!
A question on Facebook makes me think they may have expanded the choosing between developer and resale points to non-VIP hybrid owners as well to accommodate Club Pass bookings. (Previously, no distinction was made when booking online.) Can any of our non-VIP hybrids confirm or deny?
FWIW, at 3:14pm, I was able to snag and upgrade and make a booking at BC. Chrome on PC, straight VIPP (no hybrid). Went smoothly. Maybe the booking issue is fixed for all. One can at least hope!!!
Same for me - based upon the feedback we have received so far - it seems as if hybrid owners may not be able to book - but let’s keep the feedback coming to validate this pattern…
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