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I just received an email stating the roll back. Glad to see they listened to the feedback they received. "Thanks" goes to all who provided feedback to them. Job well done.
Is it me.....or does anyone else think that Vistana didn't go far enough with their "updated" policy of updating their 3rd Party Reservations policy.
I just spoke to a rep at Vistana as I was canceling and amending some existing reservations. I asked her to clarify the new policy reflective of the email we all got in the last 24 hours.
My question to her (and everyone else) is why am I ever charged a 3rd party fee for someone who shares my last name? That seems absolutely insane. The fact is that I should be able to secure a 3rd party reservation at ANY Vistana property for my wife, son or daughter without an additional charge.
Personally I don't think that there should be a charge at all--it's still a way for Vistana to drive revenue from existing owners. The only way around this is for me to be with anyone who might stay in the room (not always possible), or add their names to the property deed (which would cost money to have done).
Does anyone else out there share my view or am I completely crazy?
Is it me.....or does anyone else think that Vistana didn't go far enough with their "updated" policy of updating their 3rd Party Reservations policy.
I just spoke to a rep at Vistana as I was canceling and amending some existing reservations. I asked her to clarify the new policy reflective of the email we all got in the last 24 hours.
My question to her (and everyone else) is why am I ever charged a 3rd party fee for someone who shares my last name? That seems absolutely insane. The fact is that I should be able to secure a 3rd party reservation at ANY Vistana property for my wife, son or daughter without an additional charge.
Personally I don't think that there should be a charge at all--it's still a way for Vistana to drive revenue from existing owners. The only way around this is for me to be with anyone who might stay in the room (not always possible), or add their names to the property deed (which would cost money to have done).
Does anyone else out there share my view or am I completely crazy?
I don't think they should charge, period. I do disagree with your suggestion of having different treatment of someone with the same last name. I can tell you that everyone in my family has a different last name. I have never changed my last name when I married.
I don't think they should charge, period. I do disagree with your suggestion of having different treatment of someone with the same last name. I can tell you that everyone in my family has a different last name. I have never changed my last name when I married.
SMHarman - I am guessing that they would say that if your legal name changes, it is your responsibility to change the name on the title. As I recall, it's under your wife's maiden name - was that intentional?
Is it me.....or does anyone else think that Vistana didn't go far enough with their "updated" policy of updating their 3rd Party Reservations policy.
I just spoke to a rep at Vistana as I was canceling and amending some existing reservations. I asked her to clarify the new policy reflective of the email we all got in the last 24 hours.
My question to her (and everyone else) is why am I ever charged a 3rd party fee for someone who shares my last name? That seems absolutely insane. The fact is that I should be able to secure a 3rd party reservation at ANY Vistana property for my wife, son or daughter without an additional charge.
Personally I don't think that there should be a charge at all--it's still a way for Vistana to drive revenue from existing owners. The only way around this is for me to be with anyone who might stay in the room (not always possible), or add their names to the property deed (which would cost money to have done).
Does anyone else out there share my view or am I completely crazy?
SMHarman - I am guessing that they would say that if your legal name changes, it is your responsibility to change the name on the title. As I recall, it's under your wife's maiden name - was that intentional?
I actually have a great but worthless timeshare that is only in my name. My husband wants me to put his name on it and I refused to because if I go before he does, I don't want to burden him with it... I know how to use it well, and I want it to die with me.
So how does this work if I ADD a friend or family to a HomeResort reservation with less than 8 months prior to checkin? I assume no fee because the ressie was made during the HomeResort booking period??? Guests that join us often don't make it work out until closer to the time.
So how does this work if I ADD a friend or family to a HomeResort reservation with less than 8 months prior to checkin? I assume no fee because the ressie was made during the HomeResort booking period??? Guests that join us often don't make it work out until closer to the time.
The ownership does not evaporate with the death of the owner - the estate still owns it after their death. But once the heirs refuse the inheritance, the executer of the estate can notify the management company that the inheritance has been refused and the estate is returning the deed to the resort. You should educate your heirs about what they need to do - now, or better yet, give it away yourself when you no longer want it.
Of course it is a pure money grab. Hotels all over the world are facing a crisis as individuals are figuring out how to VRBO their apartments and homes. SVO/VSE is smart (and proactive) and realizes that soon people will be purchasing mandatory SO's just for the purpose of VRBO their units and SVO/VSE is kinda stuck because they now let you make reservations by any number of days instead of a full week. (spoiler alert - day by day reservations will probably go away and return back to full weeks) They don't want to become the UBER of timeshares.
While I appreciate all of the community effort here. and am glad they rolled back the ownership period fee, but I still find the announced resolution does not go nearly far enough. All they did was comply with the legal requirement, the fact of which they ignored in the first place simply goes to show how ill conceived this program was in the first place. This is still a transparent cash-grab on the back of owners and concerns me for the tone it sets for future developments with Vistana. I did receive a reply from Vistana today and am letting them know my continued displeasure.
I agree with the concern regarding the tone this sets for the future. When asked in a survey whether I would recommend Vistana to a relative I expressed this sentiment regarding future uncertainty pertaining to the present business practice (fee). This generated a phone call from resolution services. I applaud Tug for the diligence applied to this unscrupulous ill conceived money grab. It's my opinion they would have proceeded as planned if not for the feedback supplied by Tug. This may (hopefully) give them pause when considering the next bogus fee.
Is it me.....or does anyone else think that Vistana didn't go far enough with their "updated" policy of updating their 3rd Party Reservations policy.
I just spoke to a rep at Vistana as I was canceling and amending some existing reservations. I asked her to clarify the new policy reflective of the email we all got in the last 24 hours.
My question to her (and everyone else) is why am I ever charged a 3rd party fee for someone who shares my last name? That seems absolutely insane. The fact is that I should be able to secure a 3rd party reservation at ANY Vistana property for my wife, son or daughter without an additional charge.
Personally I don't think that there should be a charge at all--it's still a way for Vistana to drive revenue from existing owners. The only way around this is for me to be with anyone who might stay in the room (not always possible), or add their names to the property deed (which would cost money to have done).
Does anyone else out there share my view or am I completely crazy?
I agree that at least there shouldn't be a fee for immediate family members. I am not happy that I have to pay for my daughter to use my reservations made with SO's. I am also not happy that there was no advanced notice for such a change in policy.
I agree that at least there shouldn't be a fee for immediate family members. I am not happy that I have to pay for my daughter to use my reservations made with SO's. I am also not happy that there was no advanced notice for such a change in policy.
I opted for this approach. Fortunately me ex-wife's name was not of the Deeds. It would have complicated things. My kids, who otherwise would have inherited the Weeks agreed with me doing this and are happy.
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