Supposedly my sales guy is from corporate and not a commission sale guy?

[northovr]

Supposedly my sales guy at the presentation this time was from corporate and not a commission sales agent. He said they are taking away reservations benefits from resale owners. Like for instance no 13 months out at home resort. My girlfriend had a supposedly corporate person too the last time she went. Is this true they have non commission sales people from corporate?
What is the corporate angle?

Daniel

 

[TUGBrian]

never believe anything a salesperson says...

 

[northovr]

never believe anything a salesperson says...

I don’t

 

[chapjim]

Supposedly my sales guy at the presentation this time was from corporate and not a commission sales agent. He said they are taking away reservations benefits from resale owners. Like for instance no 13 months out at home resort. My girlfriend had a supposedly corporate person too the last time she went. Is this true they have non commission sales people from corporate?
What is the corporate angle?

Daniel

Well, that would really suck, which probably means it's in the works. Or, maybe his advanced skills at prevarication are what got him his job at corporate.

 

[90_Min_Sales_Pitch]

Supposedly my sales guy at the presentation this time was from corporate and not a commission sales agent. He said they are taking away reservations benefits from resale owners. Like for instance no 13 months out at home resort. My girlfriend had a supposedly corporate person too the last time she went. Is this true they have non commission sales people from corporate?
What is the corporate angle?

Daniel

What if they said that you could only use your timeshare in January, max 3 weeknight intervals, and in a spare utility closet? The worse they pitch resale, the more reason not to buy developer points, because no one would want to take it off your hands (including Wyndham). I can't imagine a car dealership coming up with this stuff, "You're protected if you buy brand new, but we've got some drastic downgrades in the software whenever you go to sell it."

 

[RENTER]

I do not know if it is true or not. But as many as you point out, they can change the rules anytime they want and don't care it hurts owners or their reputation. Many owners were so happy about the rule changes to curb VIP owners who listened to Wyndham sales agents and bought VIP to rent out to cover their extra costs. But instead of paying high fees to Extra Holidays. they chose to rent it out on their own.

We warned them that if they can do that to us, when do they turn on those who bought resale.

 

[Fido Chuckwagon]

Seems pretty unlikely they could make a change like that to ability to book reservations at your home resort without running afoul of the governing docs. Could they come out with a new trust product that does that for resale purchasers of the new trust product? Sure. But for existing owners of deeded interests in the existing resorts? I doubt it.

 

[Sandi Bo]

Seems pretty unlikely they could make a change like that to ability to book reservations at your home resort without running afoul of the governing docs. Could they come out with a new trust product that does that for resale purchasers of the new trust product? Sure. But for existing owners of deeded interests in the existing resorts? I doubt it.

That's always been my assumption (governing docs won't let them) - if they could degrade resale in any way shape or form, I am confident they would.

 

[dioxide45]

I don’t

Then why are you looking for validation of their statements?

We've heard this angle from sales people at Marriott. There is no way they would be working for an annual salary vs commission. If they are good, the can make so much more on commission.

 

[paxsarah]

That's always been my assumption (governing docs won't let them) - if they could degrade resale in any way shape or form, I am confident they would.

I don't know that they care that much. There are lots of ways that they could degrade resale other than the oft-repeated (from salespeople) threat of removing 13-month access, and they really haven't - at least not for resale-only owners. (Of course, they prevented VIPs from getting extra benefits on their resale points a few years ago, but that just places VIPs' resale points at the same level as resale owners have always been.)

It appears to me that most of the major changes Wyndham has made in the past 5-10 years or so have fallen into three general buckets: trying to thwart the private rental market, "simplifying," and pushing people online (vs. calling). (To me, "simplifying" includes replacing the credit pool with points deposit, as well as the new housekeeping credit structure.) I haven't seen anything that really targets resale owners.

Edit: Okay, one thing - increasing the transfer fee. When I first purchased in 2010 it was $99, but it soon increased to $299, and just recently to $399. But over 14 years, and especially like 12 years holding at $299 before increasing to $399, I'm not sure how unreasonable that is.

 

[Eric B]

Edit: Okay, one thing - increasing the transfer fee. When I first purchased in 2010 it was $99, but it soon increased to $299, and just recently to $399. But over 14 years, and especially like 13 years holding at $299 before increasing to $399, I'm not sure how unreasonable that is.

... especially if you take into account how much more efficient they've made the transfer process....

 

[northovr]

Then why are you looking for validation of their statements?

We've heard this angle from sales people at Marriott. There is no way they would be working for an annual salary vs commission. If they are good, the can make so much more on commission.

I want to know what is the angle of stating they are from corporate and another poster gave a good answer. I like to study how people can manipulate others it also fun to see the new angle of persuasion being implemented in real time and then to call them out on it.

Daniel

 

[Fido Chuckwagon]

I don't know that they care that much. There are lots of ways that they could degrade resale other than the oft-repeated (from salespeople) threat of removing 13-month access, and they really haven't - at least not for resale-only owners. (Of course, they prevented VIPs from getting extra benefits on their resale points a few years ago, but that just places VIPs' resale points at the same level as resale owners have always been.)

It appears to me that most of the major changes Wyndham has made in the past 5-10 years or so have fallen into three general buckets: trying to thwart the private rental market, "simplifying," and pushing people online (vs. calling). (To me, "simplifying" includes replacing the credit pool with points deposit, as well as the new housekeeping credit structure.) I haven't seen anything that really targets resale owners.

Edit: Okay, one thing - increasing the transfer fee. When I first purchased in 2010 it was $99, but it soon increased to $299, and just recently to $399. But over 14 years, and especially like 12 years holding at $299 before increasing to $399, I'm not sure how unreasonable that is.

Compared to what some other systems charge for transfers I’m not sure I would call $399 “reasonable” but it’s certainly not ridiculous.

 

[chapjim]

Compared to what some other systems charge for transfers I’m not sure I would call $399 “reasonable” but it’s certainly not ridiculous.

It's only ridiculous when compared to the quality and timeliness of service.

 

[WManning]

... especially if you take into account how much more efficient they've made the transfer process....

Now it takes 6+ months to transfer from 6-12 weeks. Sounds about right double the cost if transfer time takes twice as long. I remember the days when transfers took 4-5 weeks and if they were really busy 10-12 weeks. It could have something to do with Wyndumb's IT department upgrading their title transfers system.

 

[dioxide45]

I want to know what is the angle of stating they are from corporate and another poster gave a good answer. I like to study how people can manipulate others it also fun to see the new angle of persuasion being implemented in real time and then to call them out on it.

Daniel

My question back would be why work for a salary if you could make more with commission. Must not be a very confident salesperson...

 

[HitchHiker71]

I want to know what is the angle of stating they are from corporate and another poster gave a good answer. I like to study how people can manipulate others it also fun to see the new angle of persuasion being implemented in real time and then to call them out on it.

Daniel

I’ve heard this excuse many times over the past few years. It’s a lie. They tell you this because they think it’s going to help you to trust them.
I’ve had the sales desks during checkin tell us the same thing as well, we aren’t a sales center we are a corporate center. It’s all BS.


Sent from my iPhone using Tapatalk

 

[Fido Chuckwagon]

Now it takes 6+ months to transfer from 6-12 weeks. Sounds about right double the cost if transfer time takes twice as long. I remember the days when transfers took 4-5 weeks and if they were really busy 10-12 weeks. It could have something to do with Wyndumb's IT department upgrading their title transfers system.

6+ months hasn’t been my experience and I’ve transferred/purchased 5 resale contracts in the last 2 years. Excluding delays caused by the closing company / previous owners / etc., from the point in time when the deed is closed and the documents sent to Wyndham, fo the point in time when the contract was loaded into my account, ranged from 10 weeks to 16 weeks for me. I definitely didn’t experience any that took 6 months or longer.

I’m not defending Wyndham here, 16 months is still ridiculous, and they still can’t correct issues with typos in my middle name and may names not matching on the various contracts despite the fact that the deeds were all correct, but just wanted to point out that 6+ months would be an anomaly based on my experience.