HitchHiker71
Moderator
- Joined
- Jun 29, 2018
- Messages
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- Location
- The First State
- Resorts Owned
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Outer Banks Beach Club I (PIC Plus)
Colonies at Williamsburg (PIC Plus)
CWA VIP Gold (718k EY)
National Harbor Resale (689k)
This thread is dedicated to collecting and consolidating answers to frequently asked questions (FAQs) - particularly for forum members new to TUG looking for answers - but even for those of us who are more experienced - sometimes we don't have all of the answers - so please review this thread for answers before posting questions into this forum area. If you don't see an answer to your question - please do post a new forum thread and, when applicable, we'll add additional FAQ items to this thread over time - with the goal of building a comprehensive FAQ over the long run. We'll break out questions into topical areas in this thread as well - so you can more easily look for answers based upon the subject area.
| General FAQs | ||
|---|---|---|
| I'm having an issue that I cannot seem to get resolved using the standard Wyndham channels such as Owner Care, Title Services, Vacation Planning, etc. How can I escalate my issue for further review/attention? | The CEO of Wyndham maintains an entire staff that monitors his email account specifically for these types of "one off" issues or for issues where the normal channels aren't getting the job done. Please draft an email concisely explaining the nature of your reported issue to: michael.brown@travelandleisure.com | |
| What timeshare entities does Wyndham Destinations own/manage? | Current list as follows:
| |
| What are the various ownership types available within Club Wyndham? | Current list as follows:
| |
| Where's the Wyndham member directory? Is it available online? | Yes, the current 2023-2024 Wyndham member directory is available online here:
2023-2024 CW Directory
media.wyndhamvo.com
| |
| How do I contact Wyndham Owner Services? | You can contact Club Wyndham Vacation Planning or Owner Services via telephone at any of the following numbers dependent upon your ownership type: You can also email Owner Services: owner.services@wyn.com | |
| What are the 2023 Wyndham Program fees? | ||
| What is the Wyndham Pet policy? | The official Wyndham resort policy is as follows: This FAQ item can be found here: https://clubwyndham.wyndhamdestinations.com/us/en/help/ask-and-answer The Member Directory also has the following information on this topic on page 322: TUG interpretation and clarification: Licensed Service animals are not pets. Licensed Service animals are therefore permitted. Emotional Support animals are pets and are therefore not permitted. ESAs are not legitimate Licensed Service animals. Please contact the local resort for more detailed information regarding pets and boarding if you have any questions. |
| Financial FAQS | Question | Answer |
|---|---|---|
| Does Wyndham have an email address to send financial inquiries to? | Yes, here's the current email address we have on file: wvrfinancialinquiry@wyn.com | |
| Does Wyndham have a dedicated phone number for financial inquiries? | Yes, here's the current list of phone numbers we have collected: 877-457-2766 | |
| Website FAQs | Question | Answer |
|---|---|---|
| Does the website published updates/changes anywhere? | Yes, there's a Websites Updates webpage available here:
Club Wyndham Owner Website EnhancementsLearn more about the latest enhancements to your Club Wyndham owner website, including bug fixes, how-to articles, booking updates, and increased account servicing options.
clubwyndham.wyndhamdestinations.com
This page isn't holistic and often doesn't post minor updates/bug fixes from what we have observed, but it's better than nothing. | |
| PIC (Personal Interval Choice) Program FAQs | Question | Answer |
|---|---|---|
| What is the Wyndham PIC Program? | High level the Wyndham PIC (Personal Interval Choice) program exists to allow owners to obtain some kind of value for their non-Wyndham timeshare ownerships - as part of their overall Wyndham ownership. There are two types of PIC programs available, PIC Express, and PIC Plus. Each PIC program has it's own explicit requirements. For more information on the Wyndham PIC Express and PIC Plus programs, use the following links: | |
| GC (Guest Confirmation) FAQs | Question | Answer |
|---|---|---|
| What are Guest Confirmations (GCs)? Sometimes also called Guest Certificates. | GCs allow you to share your ownership with family and friends. Go here for more information on GCs directly from the Wyndham website:Guest ConfirmationsAre you a Club Wyndham owner? Learn more about guest confirmations, which allow you to share your ownership with family and friends.
clubwyndham.wyndhamdestinations.com
Please review the Important Information section within the link above - it has many bullet points on how GCs actually work that will answer many of your questions. | |
| What are Guest Allowances (GAs) as opposed to Guest Certificates? | GAs allow owners to book guest reservations up to two times per calendar year into resorts during blackout periods when the owner is not present. Please note the website doesn't currently track GAs explicitly - so you cannot "see" your GAs as opposed to your GCs online in your Owner Dashboard today. This feature is on the roadmap as a future product enhancement for the owner website. | |
| What are Owner Priority dates or Blackout Dates? | Wyndham has blacked out certain dates ranges at certain resorts where GCs cannot be used to send guests on vacations. There is an exception to this rule - please see the Guest Allowance FAQ above regarding the use of up to two GAs per year for the listed blackout date ranges for more information. You can always view the Priority/Blackout dates by resort here:
Priority Reservations for Club Wyndham OwnersClub Wyndham owners get priority access to book timeshare vacations. Explore resort availability and learn more about this exclusive perk to timeshare owners.
clubwyndham.wyndhamdestinations.com
| |
| Are GCs transferrable? Can you make a change to an existing GC? | GCs are not transferrable and nonrefundable. According to the Wyndham GC policy, once you use a GC - even if you want to make a change to the name on a GC or any other edit - doing so will consume another GC from a usage standpoint. You can always ask for an exception of course, but that's at Wyndham's discretion. The best practice is to not add any GC to an existing reservation until you know for certain whom to add it for - even if that means waiting until the day before the start date of the reservation. |
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