I am still surprised by the responses to this thread. To clarify, I don't know if there was bleach residue. I only suggested that as a possibility. What I do know is that my clothes were ruined. And, yes, I expect the washer and dryer in my unit to be in proper working condition just like I expect the refrigerator to be running and the toilet to flush.
I am not one to complain about a little inconvenience but when my personal property is damaged through no fault of my own, I think compensation is justified.
As I stated earlier, I filed a claim. The resort security officer was extremely apologetic and said they would take care of it. I'll let you all know how it turns out. Then you can all be incensed about that as well.
Deb
FWIW, I once had a camera stolen out of my unit during a timeshare stay. I had foolishly left it sitting on the kitchen table with the curtains open and visable to anyone walking by. I notified the resort, security came by, they checked the electronic lock on the door and could tell someone from the resort had entered our room, took a report and I never heard another word from the resort thereafter.
I didn't expect compenstation from the resort despite the fact we suffered a loss of personal property. Why should I? Thefts happen everywhere. I'm sure the resorts make every attempt to hire quality people but every now and then you get a bad apple. My beef would be with the employee or person who stole my camera, not the resort itself.
Your beef isn't with the resort either but with the machine you put your colthes into. Sure they took a report but, like me, my bet is you hear nothing about it past the filing of the report. Stuff happens, even to the most cautious.
I'm amazed that so many expect perfection from others while never being perfect themselves. This was an accident. It was not intentional. If it was intentional or perhaps caused by less than expected service (maintaining a safe environment such as working locks or grounded outlets) I might feel a little different. But that's not the case. It is unreasonable to expect everything to be in prefect working order when there are so many different people sharing the same space of the course of a year.
I have had appliances in timeshare units not work properly. For instance we've had toilets that failed and dishwashers that were in less than optimal working order.
Let's say, for the sake of the arguement, that the refrigerator went bad while you were out. Would you expect the resort to replace all the food you had stored in it? Who's liable if it happens in your own home? Stuff happens. Keeping food in the refigerator is a risk you take but, it's a low risk so we all take it.
One can not expect someone is always liable when stuff happens. In this case, no one is liable and compensation should not be expected or should it be paid.