raygo123
TUG Member
Very well put.It has been a while, probably close to a year and a half, since I started doing my own cancel and rebookings. I had one VC get really snotty with me when I called to ask about something. Then the next time I called to cancel and rebook I got her again and the attitude and she screwed up the reservation. There is a smaller pool of VC's for Presidential Reserve and rather than risk getting her and having her irritate me I quit calling and just do it myself.
For the past about five years my reservations are with very rare exceptions booked within 60 day window and I only cancel and rebook if I find a better upgrade. And that isn't happening very often anymore. If the reservation is one that is really important to me then I don't risk it unless there is still something I could use if what I cancelled is lost. That is another big change that I've noticed in the last two years as I had never lost an important reservation before that and never really worried that I might.
If you are calling I would make sure you are doing it while you are online too. There were a couple of times that I actually caught the reservation before the VC did when it came back.
It is my understanding from what I was told by a VC a few months ago that they are no longer supposed to be doing the cancel and rebook. OP may find some VC's who will still do it for them but I wouldn't expect that to continue. I wondered about the change in policy and was told that the policy was always that they weren't supposed to do it but everybody did. There are two reasons that I can see why they are starting to enforce it. One was to cut back on the number of VC's and not have them tied up with those phone calls. Remember the layoffs and VC's pulled to work on the audits? The other reason was that Wyndham was pulling inventory when reservations were cancelled more often than in the past. When you are doing it yourself online and you aren't seeing the reservation come back you just assume someone else was quicker than you especially if you got slowed down by having to select the pictures. When the VC's don't see it come back even for that flash of a second or two they know that Wyndham has pulled the reservation and it gets awkward when they know that you know exactly what happened. I remember thinking it was odd when they really started firmly warning us that reservations can get lost. Duh, we all know that. I found a VC that was willing to talk and was told it was happening a lot more often that reservations weren't coming back.
OP may have better, more up to date information about this.
Yes that was my concern. I have never done one online, and last fall when I did one, I was warned by a VC that a VC would no longer help. But when I saw that post suggesting a special cancel and rebook number, for the sake of all on TUG, I had to do it.
Sent from my Nexus 7 using Tapatalk