Saintsfanfl
TUG Member
I recently defended the delays in their more recent processes due to adding more technical steps but I have to retract my defense. I am not sure what is going on with their related closing company but it is not going well.
I had a recent purchase where the closing company waited 3 weeks before they submitted to ROFR. I chalked it up as a one off and didn't complain.
But now I just followed up on another purchase on whether it passed ROFR or not. I patiently waited a month before following up which I now realize was a mistake. They never even submitted it. After an inquiry to Sumday they forwarded the inquiry to GreatWay, their closing company. I then get an email from GreatWay asking for a signature so they can submit to ROFR. The email was as if the purchase occurred yesterday, except the PA is dated June 26. GreatWay knew about the purchase because they controlled the electronic signature documents.
I have let them know that from now on I will hound them regularly until I know the ball has moved forward. I never had to do that before.
Venting....
I had a recent purchase where the closing company waited 3 weeks before they submitted to ROFR. I chalked it up as a one off and didn't complain.
But now I just followed up on another purchase on whether it passed ROFR or not. I patiently waited a month before following up which I now realize was a mistake. They never even submitted it. After an inquiry to Sumday they forwarded the inquiry to GreatWay, their closing company. I then get an email from GreatWay asking for a signature so they can submit to ROFR. The email was as if the purchase occurred yesterday, except the PA is dated June 26. GreatWay knew about the purchase because they controlled the electronic signature documents.
I have let them know that from now on I will hound them regularly until I know the ball has moved forward. I never had to do that before.
Venting....
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