• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 30th Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $21 Million dollars
  • Sign up to get the TUG Newsletter for free!

    60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Your personal Marriott Vacation Ownership Advisor

Not open for further replies.

Dave M

TUG Lifetime Member
Jun 16, 2004
Reaction score
Sun City Hilton Head, SC
I have copied and edited posts from the old BBS:


damon 06-04-2005

When we went through the GV presentation last week, the sales rep mentioned that they now assign a “Vacation Ownership Advisor” when you purchase through them. This seemed to be a new benefit.

Does anyone have any experience with the advisor?

Is it worthwhile?

I assume such advisors are not assigned in a resale situation. Correct?


camachinist 06-04-05

Any Marriott owner, whether a long-time owner or a resale purchaser, can request one

If you're new to timesharing and the Marriott system, one can be helpful in making travel arrangements for you, as you may be using the timeshare and hotel systems interchangeably.

After a number of months of experience (and joining TUG), I've found we have little use for a VOA, but that in no way lessens their value.

If you prefer to use a travel agent for the majority of your vacation/business travel, a VOA will be a perfect fit.



pwrshift 06-04-05

Apparently I have one but I've never ever heard from him/her. Every time I call Marriott with a question, they tell me I have a vacation rep and are totally surprised that nobody has ever called to at least introduce me. It's not that I need anyone at this stage, but it makes me feel a little left out. :)



pvangordon 06-04-05

My VOA is great and I'm glad he's available to me. Right after I first purchased, I received both an email and a phone call giving his name and contact info. I called him about 6 months ago to ask a long list of questions and he was very helpful.

Now I'm gearing up for my first reservation and potential trade. I was gratified to see he was still around (in fact, he's worked for Marriott for about 10 yrs), since I know longevity is one of the complaints people have about VOAs. He answered all my questions and even offered to set a reminder to himself to follow up on my booking, so he could make sure I got what I wanted. He also helped me with an MRP issue and said he'll be able to take care of everything but the airline booking if I need assistance.

Too bad not everyone's experience has been the same. This is the kind of thing that makes a high-quality name really stand out.


camachinist 06-04-05

As with the above poster, our experience, as a new buyer, with the VOA was exemplary. She helped us a lot, even prior to closing. In fact, shortly after I sent a complimentary letter to her supervisor, she disappeared, as we now know is pretty common.

But, by that time, we had discovered TUG, I had digested the gist of what I needed to know to manage our intervals, so I didn't miss her services. Most of the hotel end of things is covered over on FlyerTalk.

Just wanted to clarify, since we did have a good, albeit short, experience with the VOA program.

Not open for further replies.