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Wyndham's Latest Owner Update Enticement--Panorama

regatta333

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Last week, we were on a family vacation in Emerald Grande and the latest tactic to try to get us to attend an Owner Update was to learn all about Panorama--apparently a better alternative to RCI. We did not bite, but wanted to know if anyone else has gotten the scoop on it. I guess they've moved on from Travel+Leisure. The parking pass person was also saying how RCI fees have gotten so expensive and they now have this great Panorama alternative. I wanted to ask them why they don't just fix the problems with RCI instead of just adding more complexity to what is already a very complex program.

They found it difficut to respond when I told them I already had a good exchange alternative with Interval, where I get charged nothing to do exchanges within the Marriott network.
 

bnoble

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Panorama is just an umbrella name (and possibly holding company) for the various exchange companies in the T+L family. As far as I know, they are all still separate products.

 

PhilD41

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I think the term is moved back, not on. I am pretty sure this is the pitch they were using a few years ago prior to T+L. I am sure they try them all periodically. :)
 

rickandcindy23

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"A rose by any other name..." Well, it's Wyndham, so there may be a better saying.
 

Fido Chuckwagon

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Worth noting that T&L owns RCI so those “high fees” are something that is completely within the control of Wyndham.
 

regatta333

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Instead of simplifying things and making it a better experience for owners, they are making things increasingly complex. Note how many different types of ownerships they have now.
They nickel and dime you on all different types of booking fees and guest certificate fees. You also have to navigate owner priority reservations. I stopped using RCI because of the ridiculous exchange fees and the fact they took away the bump in points VIP owners used to get for depositing.

I don't understand their purchase of Travel+Leisure, unless they are pursuing a younger demographic to try to lure into timeshare ownership, because it really adds no value to existing owners. They make it sound like it's a great new benefit for owners, but I suspect it is really a benefit to Wyndham in their pursuit of more timeshare sales.
 

Fido Chuckwagon

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They nickel and dime you on all different types of booking fees and guest certificate fees.
What booking fees? Online reservation transaction credits are $0 now. I can cancel and rebook reservations an unlimited amount of times. I’ve never paid an extra fee to book something at Wyndham using my points.
 

regatta333

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Fees to book into Worldmark resorts. Plus, if you exchange into a Wyndham resort through RCI, you have to pay the high RCI exchange fee. If I exchange into a Marriott/Vistana resort
through Interval, it is free.
 
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paxsarah

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Fees to book into Worldmark resorts.
I mean, that’s an exchange. The alternative I guess would be for Wyndham not to offer it at all. You could simply play it like a resale owner and consider Worldmark resorts off limits.
 

dioxide45

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The purchase and name change of Travel + Leisure was simply to buy massive lists of names that they can market to. Perhaps it was also to try and give them more credibility since Travel + Leisure was a more trusted name than Wyndham Destinations.
 

Fido Chuckwagon

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Fees to book into Worldmark resorts. Plus, if you exchange into a Wyndham resort through RCI, you have to pay the high RCI exchange fee. If I exchange into a Marriott/Vistana resort
through Interval, it is free.
Yeah but those are all exchanges. If you buy Wyndham to use at Wyndham (and there's a lot of flexibility there since points are points at 10 months) then there are no fees.
 

alexinorlando

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The purchase and name change of Travel + Leisure was simply to buy massive lists of names that they can market to. Perhaps it was also to try and give them more credibility since Travel + Leisure was a more trusted name than Wyndham Destinations.
Jeremy,

My theory on this also so Wyndham can have different brand for an easier path for other “Resort Brand acquisitions”. If I remember correctly before Hilton acquired Diamond, the was some sort of bidding going back and forth with Wyndham and Diamond trying to acquire Hilton, and I believe the issue with Wyndham being successful was the conflict between the two hotel brands each where attached to and being to many issues in regards to that. So Hilton initially agreed to being purchased by Diamond but there was perception blowback from investors and Wall Street. So once that deal fell apart Hilton and Diamond devised a plan to flip the offer around and make it so Hilton bought Diamond and the rest is history.

So I believe from things I have heard and to my understanding what motivated Wyndham to go an a acquire another more “neutral” brand that they can now reclassify the mothership under, to be able to go out and acquire other resort brands with less pushback and resistance from those other companies shareholders, investors and existing hotel brand deals other companies have in place already without the “conflict” of completing brands.
Also it’s so they do not have to pay licensing fees to Wyndham for these other companies they acquire if they choose to not “re-brand” them as Wyndham timeshare Resorts.

Two current examples that I know off that they have already done this with and don’t seem to be “reflaging” them under the Wyndham name but are now being developed and operated under just the “Travel and leisure” brand are Accor Vacation Club (which was the 2nd largest timeshare group in the Asia Pacific region only behind Wyndham Asia pacific them self’s). And it appears as of now the plan to keep operating it under the Accor brand and leaning in it as they mention Accors strong hotel brand recognition in Asia pacific, Middle East and African markets. I believe wants to keep this brand alliance going between them now to benefit from a bigger pool of people customers that they will have access to from the Accor Hotel side.

The next example is an old “very recognizable” brand name that “Travel and leisure” just purchased the rights to, called “Sports Illustrated Resorts”. Which was / is a new brand concept that was / is being developed to open and operate mixed use timeshare properties in college towns and near other major sporting venues to tap in to the college sports fans & all sports fans customers base and market to sell them on this new brand concept. It also appears that “Travel and Leisure” is not going to have these projects and programs linked to the Wyndham brand name at all. However I theorize that owners in both/ all travel and leisure owned programs will have some sort of brand cross booking ability probably through club pass or some form of it.
 

alexinorlando

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Jeremy,

My theory on this also so Wyndham can have different brand for an easier path for other “Resort Brand acquisitions”. If I remember correctly before Hilton acquired Diamond, the was some sort of bidding going back and forth with Wyndham and Diamond trying to acquire Hilton, and I believe the issue with Wyndham being successful was the conflict between the two hotel brands each where attached to and being to many issues in regards to that. So Hilton initially agreed to being purchased by Diamond but there was perception blowback from investors and Wall Street. So once that deal fell apart Hilton and Diamond devised a plan to flip the offer around and make it so Hilton bought Diamond and the rest is history.

So I believe from things I have heard and to my understanding what motivated Wyndham to go an a acquire another more “neutral” brand that they can now reclassify the mothership under, to be able to go out and acquire other resort brands with less pushback and resistance from those other companies shareholders, investors and existing hotel brand deals other companies have in place already without the “conflict” of completing brands.
Also it’s so they do not have to pay licensing fees to Wyndham for these other companies they acquire if they choose to not “re-brand” them as Wyndham timeshare Resorts.

Two current examples that I know off that they have already done this with and don’t seem to be “reflaging” them under the Wyndham name but are now being developed and operated under just the “Travel and leisure” brand are Accor Vacation Club (which was the 2nd largest timeshare group in the Asia Pacific region only behind Wyndham Asia pacific them self’s). And it appears as of now the plan to keep operating it under the Accor brand and leaning in it as they mention Accors strong hotel brand recognition in Asia pacific, Middle East and African markets. I believe wants to keep this brand alliance going between them now to benefit from a bigger pool of people customers that they will have access to from the Accor Hotel side.

The next example is an old “very recognizable” brand name that “Travel and leisure” just purchased the rights to, called “Sports Illustrated Resorts”. Which was / is a new brand concept that was / is being developed to open and operate mixed use timeshare properties in college towns and near other major sporting venues to tap in to the college sports fans & all sports fans customers base and market to sell them on this new brand concept. It also appears that “Travel and Leisure” is not going to have these projects and programs linked to the Wyndham brand name at all. However I theorize that owners in both/ all travel and leisure owned programs will have some sort of brand cross booking ability probably through club pass or some form of it.
And I forgot to mention I don’t think Wyndham paid the amount they did to acquire the travel and leisure brand name just for customer lead data. This type of lead data can be purchased for much less and is done all the time between companies and organizations generally without any consumer consent. It’s listed as a term and condition in almost anything we buy or any business transaction do is a disclosures stating, that “ the company we are doing business with can and have the right to share your information with other 3rd party companies for advertising and marketing purposes (which means selling our info for lead generation purposes to other companies).
 
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