The exact same thing happened to me at New Years year before last at Wyndham Palm Aire. We had booked airfare and our room which spanned over New Years eve six months prior to the trip. 2 days before our trip I received an email stating that my reservation needed to be moved. Well, the problem was is that we were meeting family also staying onsite for a family reunion. It was a mess. I thought surely if we arrive with small kids in tow these people will have mercy and my sister also staying is Founders VIP. Surely, they would listen to her. Nope....nothing. It was a horrendous experience. We had no car and couldn't get from the other resort to the Palm Aire to see our family. Even the manager at the resort acted like it was going to kill him to make the shuttle driver deliver us to the other Wyndham 20 minutes down the road (it was after their normal dropoff/pickup times). I am Diamond on the hotel side and had booked the trip with built-up points. Even the special VIP line couldn't help us. I will say that I took my revenge to TripAdvisor/Google/Yelp. And, it has cost them over $15,000/yearly in hotel bookings. I am now Titanium Elite in Marriott. Ironically, Wyndham for free matches my Marriott status (without giving them a dime). Sometimes I'll go and take the $200 gift sit through the sales presentation and then recite the story to the poor salesman while I explain how it would be a COLD day in h*** before I gave this company another dime. I start laughing every time they explain how that would have never happened if I had owned VIP Platinum on the condo side. Before leaving, I just make sure to repeat how their corporate office lost them a "huge" contract.