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Wyndham System behavior - ghost reservations and other nags

Sandi Bo

TUG Review Crew
TUG Member
Joined
Mar 22, 2011
Messages
5,417
Reaction score
5,316
Points
598
Location
Omaha
Resorts Owned
Wyndham
Exceptionally poor behavior on the site. Especially after it came back up this morning.

Yup, it was down (as it often is on Saturday nights).

Some nice availability at Bonnet Creek when it came back up. However, maybe not really available. Experience in the past, these rooms will disappear, they may have been available and gotten booked. They are now ghost reservations, as in - not really available. My guess is they will be gone at some point today.

Bonnet Creek is not the only resort. At Bonnet Creek, try to book the end of December of Feb 15-22. It will show available, but when you try to book you'll get a message that the unit is no longer available (most likely). If a unit is available you will go through the booking process, if it's a ghost you'll get the message when you select to book it.

You may also get knocked out of the system and when you log back in you'll have a transaction in process (if you were in the booking process). Sit on your hands, you now need to wait 15 minutes before booking anything - your account is locked from transacting. (You can search but not book til the 15 min expires).

It's not just this morning, I've been seeing more ghosts than usual this past week. Exceptionally bad this morning. Maybe because good stuff was made available, got booked, and in limbo (purgatory?) now?
 

bendadin

TUG Member
Joined
Mar 26, 2016
Messages
1,932
Reaction score
620
Points
223
Location
Virginia
The lack of inventory in priority windows is quite special as well.
 

SNA27

TUG Member
Joined
Nov 27, 2019
Messages
815
Reaction score
520
Points
153
Location
Rancho Cucamonga CA
Resorts Owned
Grand Desert - Flagstaff - Waikiki-Beachwalk+2PICs - Bonnet-Creek - Smoky-Mountains - NO CWA/NO RESALE
The account is not locked explicitly! The system thinks you're already in the middle of the 15 minute period for which your selection is on hold for you to complete the Tx. You can simulate this by opening multiple browser windows. Except, in this case, the browser dialog which was in the middle of the transaction is lost in limbo!
 

Sonny Pham

Guest
Joined
Dec 1, 2016
Messages
10
Reaction score
2
Points
64
Resorts Owned
Bali Hai
Yesterday, I received a welcome letter for a resort stay that I had already canceled. It freak me out because it now inside the 15 days window and for a moment I thought I didn't make the cancellation. I check my current reservation to make sure that it is not there and the point history to shown that it had been canceled an points returns.
Yep, it's a ghost reservation.
 

dgalati

TUG Member
Joined
Jul 16, 2015
Messages
3,393
Reaction score
1,328
Points
298
Exceptionally poor behavior on the site. Especially after it came back up this morning.

Yup, it was down (as it often is on Saturday nights).

Some nice availability at Bonnet Creek when it came back up. However, maybe not really available. Experience in the past, these rooms will disappear, they may have been available and gotten booked. They are now ghost reservations, as in - not really available. My guess is they will be gone at some point today.

Bonnet Creek is not the only resort. At Bonnet Creek, try to book the end of December of Feb 15-22. It will show available, but when you try to book you'll get a message that the unit is no longer available (most likely). If a unit is available you will go through the booking process, if it's a ghost you'll get the message when you select to book it.

You may also get knocked out of the system and when you log back in you'll have a transaction in process (if you were in the booking process). Sit on your hands, you now need to wait 15 minutes before booking anything - your account is locked from transacting. (You can search but not book til the 15 min expires).

It's not just this morning, I've been seeing more ghosts than usual this past week. Exceptionally bad this morning. Maybe because good stuff was made available, got booked, and in limbo (purgatory?) now?
This can all be explained or considered as street magic. All is good until you start to levitate.
 

wjappraise

TUG Review Crew
TUG Member
Joined
Apr 10, 2010
Messages
1,759
Reaction score
1,356
Points
373
Location
Michigan
This is beyond frustrating. And I’m having issues not being able to use the Points Deposit Feature. And I can’t get the assigned representative to call or email me back.

What other company can treat fiscal matters so poorly and not get shut down by the government?

Wes
 
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