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Wyndham Resorts - Any cancellations that have been happening - Keeping a list

Sandy VDH

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I have heard some resorts like Bonnet Creek, Ocean Blvd to be specific, are cancellation reservations to keep occupancy rates down, and are planning on operating at less than full occupancy.

Can we keep a list.....But thought this could be a one post list of the cancellations that are happening and when these cancellations stop.

I am wondering if anyone has heard about Smoky Mountains, or had their reservations cancelled.

TIA
 

bendadin

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My round one cancellations, check in date through June 14. I don't use ARP. Maybe there will be no other way to keep a reservation, though.

Emerald Grande
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Great Smokies Lodge
Smoky Mountain Resort
 

HitchHiker71

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My Wyndham cancelled reservations to date (though I would have cancelled them myself had they not done so - just to be clear):

Newport Onshore - 4/3-4/6 (long weekend)
National Harbor - 4/17-4/20 (long weekend)
Midtown 45 - 5/1-5/4 (long weekend)
OTA - 5/15-5/18 (long weekend)
Bonnet Creek - 5/26-5/31 (anniversary)
OTA 5/29 - 6/1 (long weekend)
National Harbor 5/29-6/1 (long weekend)
National Harbor 6/12-6/15 (long weekend)

The last trip to NH for 6/12-6/15 I just received notification of cancellation yesterday. I'm OK with it all - it's a sign of the times. We're hoping to keep some of our reservations heading into July/August timeframe though.
 

vacatiionking

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My fixed week June 13-20 at Newport Onshore is cancelled. Don't know what Wyndham will do for me. I don't suppose they will give me back my maintenance fees.
 

MaryBella7

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My fixed week June 13-20 at Newport Onshore is cancelled. Don't know what Wyndham will do for me. I don't suppose they will give me back my maintenance fees.
I have no idea if it even interests you, but they are offering free fixed to points conversion right now. You can still have your fixed week and room, but you have to “claim” it before a certain time, or you can use the points. That would let you still get use of the room’s value.
 

Sandy VDH

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Question on the cancellations that were for guests. Are they putting the GC back in your account?
 

Eric B

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Question on the cancellations that were for guests. Are they putting the GC back in your account?

Source:


Frequently Asked Questions
.....
  • What will happen if my guest confirmation is cancelled?

    If your guest confirmation is cancelled due to limited occupancy at resorts or extended temporary closures, your vacation points, housekeeping credits, reservation transaction(s), and any other fees associated with the reservations will be returned to your account within 72 hours of cancelation. Guest confirmations will only be returned for canceled reservations at resorts beginning to accept arrivals as of May 26, 2020.

 

Sandi Bo

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I had a June 6 checkin, with a guest confirmation on it, that was cancelled on May 26th. The guest confirmation was returned in the last day or so. I called a couple days ago and was assured it would be returned within 72 hours (I don't think my call is what triggered the credit). For earlier cancellations, guest confirmations were not returned. I think the crediting of GC's is new (thank goodness) with this most recent policy of cancelling guest reservations.
 

bendadin

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So... I had an RCI exchange at Plantation and they never sent over the confirmation. So on my RCI page it has moved over to Completed Vacations but in reality, I'm still stuck at home. So there goes $239 exchange fee and 128k Wyndham points. Sometimes it feels as though it is a big chess game, and then they come along and swipe all of the pieces away.
 

tschwa2

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So... I had an RCI exchange at Plantation and they never sent over the confirmation. So on my RCI page it has moved over to Completed Vacations but in reality, I'm still stuck at home. So there goes $239 exchange fee and 128k Wyndham points. Sometimes it feels as though it is a big chess game, and then they come along and swipe all of the pieces away.
Was it for an exchange today? It moves over on day of check in. It doesn't mean you can't go. Call the resort and let them know when you will be arriving. If you wanted to cancel, I think it is too late if your check in is today or in the past.
 

chapjim

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So... I had an RCI exchange at Plantation and they never sent over the confirmation. So on my RCI page it has moved over to Completed Vacations but in reality, I'm still stuck at home. So there goes $239 exchange fee and 128k Wyndham points. Sometimes it feels as though it is a big chess game, and then they come along and swipe all of the pieces away.

Or, like being in an aircraft hangar full of aircraft. You're at one end, the door's at the other end and someone turns the lights off.
 

chapjim

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Question on the cancellations that were for guests. Are they putting the GC back in your account?

I had three GCs returned sometime yesterday or today. They were some of my freebies so I wasn't sure I'd get them back.

Can I roll GCs forward along with the points? (Kidding!)
 

bendadin

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Was it for an exchange today? It moves over on day of check in. It doesn't mean you can't go. Call the resort and let them know when you will be arriving. If you wanted to cancel, I think it is too late if your check in is today or in the past.

The resort didn't have my reservation. I checked on Friday. The RCI rep was trying to get in touch with them but couldn't. And she said that they were having a hard time with this because they fax these to the resorts and since they are working at home, it doesn't work all that well. And when I checked today, they still don't have my reservation. I'll call them tomorrow. The last thing I want to do is drive 10 hours and not have a place to stay.
 

Sandi Bo

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I had three GCs returned sometime yesterday or today. They were some of my freebies so I wasn't sure I'd get them back.

Can I roll GCs forward along with the points? (Kidding!)
I think that is a very valid question - if we can't use the GC's, we should be able to roll them in to next year. That's a long way off, but if that is how things end up, I think it's a valid expectation. I have heard rumblings here and there that maybe no guests the remainder of 2020. I talked to Club Pass today and that is what the VC there was saying. But we all know, things can change at any time.
 

cbyrne1174

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I'm at Bonnet Creek right now and can see why so many were cancelled. Only T5 is open. T6 is getting completely remodelled. All other towers have been updated at thos point. T6 is getting an exterior and interior refurb, so if you booked a presidential, expect it to be canceled. I think mine got kept because I booked a 1 bedroom, most of the 1 bedrooms are empty, but the 2 bedrooms are half filled. If I had to guess, the resort is currently at 10% occupancy.
 

bendadin

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I think that is a very valid question - if we can't use the GC's, we should be able to roll them in to next year. That's a long way off, but if that is how things end up, I think it's a valid expectation. I have heard rumblings here and there that maybe no guests the remainder of 2020. I talked to Club Pass today and that is what the VC there was saying. But we all know, things can change at any time.

Or why refund GC at all if they won't be accepting them until next year?
 

chapjim

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The resort didn't have my reservation. I checked on Friday. The RCI rep was trying to get in touch with them but couldn't. And she said that they were having a hard time with this because they fax these to the resorts and since they are working at home, it doesn't work all that well. And when I checked today, they still don't have my reservation. I'll call them tomorrow. The last thing I want to do is drive 10 hours and not have a place to stay.

Fax? Really? They fax documents?
 

Eric B

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Or why refund GC at all if they won't be accepting them until next year?

Cost of refunding a GC would be de minimis to Wyndham if they won't be accepting them until next year, but it gives the appearance of responsiveness to complaints received about not refunding them. Seems pretty rational and might quell some displeasure in the customers.
 

dgalati

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I think that is a very valid question - if we can't use the GC's, we should be able to roll them in to next year. That's a long way off, but if that is how things end up, I think it's a valid expectation. I have heard rumblings here and there that maybe no guests the remainder of 2020. I talked to Club Pass today and that is what the VC there was saying. But we all know, things can change at any time.


No GC's for all of 2021 is a good possibility also. The additional amount of points pushed to 2021 will be chasing limited availability. To help owners book for personal use Wyndham may continue to limit or eliminate all reservations with GC'S (rentals) for the foreseeable future.
 
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Sandi Bo

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No GC's for all of 2021 is a good possibility also. The additional amount of points pushed to 2021 will be chasing limited availability. To help owners book for personal use Wyndham may continue to limit or eliminate all reservations with GC'S (rentals) for the foreseeable future.
I've been pretty much living my life 2 weeks at a time for the past few months. I'm surely not going to start worrying about 2021 at this point in time.
 

BDMX2

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I'm at Bonnet Creek right now and can see why so many were cancelled. Only T5 is open. T6 is getting completely remodelled. All other towers have been updated at thos point. T6 is getting an exterior and interior refurb, so if you booked a presidential, expect it to be canceled. I think mine got kept because I booked a 1 bedroom, most of the 1 bedrooms are empty, but the 2 bedrooms are half filled. If I had to guess, the resort is currently at 10% occupancy.
Thanks for the first hand observation and update! Makes me less hopeful for our July reservation for a 2BR Pres, though. Because it was a reschedule from an April stay, we obviously aren't going to be at the top of the list. Maybe I would have been better off choosing a 2BR Deluxe, ugh.

ETA: Sorry to get slightly off topic from this thread! No cancellation as of yet for me.
 

rickandcindy23

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What is to stop Wyndham from cancelling reservations from here on out, just on a whim, with a virus as their excuse? This has gotten ridiculous. Yes, we had some cancellations of guests for June. It's baffling that this virus would cause such disruption. People want to travel. Myrtle Beach is open.
 

Eric B

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Friend of mine just got off a ventilator after a week. They moved her to a private room for a day or two, then had to move her back to the ICU to up her oxygen provision and increase their ability to observe her better. IMHO, there have clearly been impacts from the virus on a micro level to my social circle and on a macro level throughout society in the U.S. Given a 13-month reservation window with Wyndham, I would expect them to be able to address cancellation/reservation issues by next May (13 months after everything got shut down), but more likely by the end of this year for the more wide open standard reservation window has passed. Just my speculation, of course.
 

cbyrne1174

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Thanks for the first hand observation and update! Makes me less hopeful for our July reservation for a 2BR Pres, though. Because it was a reschedule from an April stay, we obviously aren't going to be at the top of the list. Maybe I would have been better off choosing a 2BR Deluxe, ugh.

ETA: Sorry to get slightly off topic from this thread! No cancellation as of yet for me.

Here are some pics I just took of Tower 6. The pool is being refurbed too.
 

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