• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 30th Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $21 Million dollars
  • Sign up to get the TUG Newsletter for free!

    60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Wyndham Policy Change or a Lie???


TUG Member
Aug 16, 2005
Reaction score
upstate New York
I just returned from a week in Newport. On check in, I declined the bid for an "owner's update" since the last time I went to one, the salesmen asked me not to come back/waste their time because I NEVER fall for the latest sales pitch.

The rep was horrified and told me that, as an owner, I was entitled to cash, a discount card and an update on each visit. Sooooooooo, off I went.

This time, the sales person started the presentation, then said I wasn't eligible because my daughter, whose name is also on the deed, was not with me - no one ever said that before. She called in her manager who told me that, as of Dec. 1, 2009, there was a new policy - all people listed on the deed must be present at the owner's update. I told him that I owned two weeks, and my daughter wasn't on the other deed and didn't have to be there. WRONG!! Supposedly, if anyone is on any of your deeds, they now have to be present at each update.

I asked to see the announcement of the new policy but was told it was an "internal" memo.

Is this another bunch of lies from the honest sales team at Wynham???