STEVIE
TUG Member
Hi, we just returned from the Wyndham Long Wharf, which we reserved with Wyndham points. The weather in Newport was great for February, so we were able to easily walk to wonderful restaurants and fun shopping. As usual we had a wonderful time. The resort itself was disappointing, not the common areas but specifically our room. Our two bedroom unit was desperately in need of updating. Everything seemed old to the point of barely functioning. For example, when we pulled out the drawers to put clothes away some of the knobs fell off. The unit had two old televisions, one in the living room and one in the master bedroom (the second bedroom did not have a TV) neither TV had a clear picture, both were "snowy". I called maintenance and they responded very quickly, within about ten minutes. But they said the TV's are old and they couldn't help. There was no WIFI. Thank goodness we packed the Playstation 3. We found someone else's winter boots left behind in the bedroom closet, guess housekeeping just missed them. Everything in the unit looked old and worn. I asked the front desk if we could be moved to a refurbished room, but they said the resort was sold out, and the refurbished rooms had been requested a year earlier. They told me the entire resort is supposed to be refurbished by the end of 2014. So in spite of the room we had a good time in Newport, but it is definitley disappointing to be a Wyndham member and experience such a shabby unit. If the room I was in doesn't get refurbished for another couple of years, all the folks visiting in the mean time will surely have a bad taste for Wyndham. Sue