- Joined
- Oct 27, 2005
- Messages
- 913
- Reaction score
- 122
- Location
- Maryland
- Resorts Owned
- Wyndham Long Wharf, Wyndham points, Vistana Westin Kierland
I own floating weeks at Wyndham Long Wharf, which has dual affiliation with Interval and RCI. For the past several years, I have had no problem in depositing a few of these weeks (latest was last summer). On 6/29, I deposited a week through my Interval account and today received a postcard from Interval saying that my deposited week is not yet eligible for exchange.
After several hours on the phone this morning with Wyndham Customer Service and later with someone at the resort, I still cannot get to the root of the problem. Customer Care only tells me that the week cannot be deposited with Interval, but cannot provide a reason or tell me what has changed from last year. The executive assistant the the resort manager is new to the job and could not help me other than to provide the email to a person who may be able to help, but was not in the office today. In the meanwhile, tomorrow is the drop dead date for Interval to hold this week for deposit. Has anyone encountered this problem before?
After several hours on the phone this morning with Wyndham Customer Service and later with someone at the resort, I still cannot get to the root of the problem. Customer Care only tells me that the week cannot be deposited with Interval, but cannot provide a reason or tell me what has changed from last year. The executive assistant the the resort manager is new to the job and could not help me other than to provide the email to a person who may be able to help, but was not in the office today. In the meanwhile, tomorrow is the drop dead date for Interval to hold this week for deposit. Has anyone encountered this problem before?
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