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Wyndham Glacier Canyon- overbooked presidential units for various times in 2020- system glitch occurred on Jan 10

richardm

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There was a system glitch that occurred on January 10, which allowed numerous presidential units to be overbooked at Wyndham Glacier Canyon through online reservations as well as automatic upgrades. If you have a reservation at Glacier Canyon, I'd recommend that you check to see when it was confirmed or upgraded. If the reservation was booked or upgraded on January 10, 2020- please contact Owner Care.

Some requests were emailed to Club Owners asking for voluntary cancelations, however the response was not sufficient. At this point- two of the front desk staff are being tasked with calling Club Owners a few days before arrival to either move them to other accommodations such as Tamarack, or notify them of cancelation.
 

Jan M.

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Resorts Owned
Wyndham Presidential Reserve at Panama City Beach
Club Wyndham Access
Grandview Las Vegas and Discovery Beach Resort - Both in RCI Points
Woodstone and Summit at Massanutten - Both in RCI weeks used as Wyndham PICs
There was a system glitch that occurred on January 10, which allowed numerous presidential units to be overbooked at Wyndham Glacier Canyon through online reservations as well as automatic upgrades. If you have a reservation at Glacier Canyon, I'd recommend that you check to see when it was confirmed or upgraded. If the reservation was booked or upgraded on January 10, 2020- please contact Owner Care.

Some requests were emailed to Club Owners asking for voluntary cancelations, however the response was not sufficient. At this point- two of the front desk staff are being tasked with calling Club Owners a few days before arrival to either move them to other accommodations such as Tamarack, or notify them of cancelation.

Thanks for posting this. I saw that someone posted it on one of the Facebook groups a couple of weeks ago. I'm sure there are going to be some really upset people but maybe fewer after seeing your post.
 

am1

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Stand your ground. Make Wyndham open up their check book.
 
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