MattD
TUG Member
- Joined
- Oct 18, 2019
- Messages
- 26
- Reaction score
- 17
- Points
- 53
- Resorts Owned
- Wyndham
I bought about 7 million points in 12 contracts (all resale). Today when I logged onto my account I find 4 point transactions taking almost all the points out of my first use year (July to June). On the website it calls it "Account Reconciliation". This is for contracts that came into my account between July and September after taking 4 months or so to transfer. Three of the transactions match contract sizes I bought but one is like 4.8 million which must be several contracts. I need guidance because of course no one at Wyndham can talk to me about it, yet they have no problem charging me for the points I don't have.
I called Wyndham, who bounced me around, and they say "It must be that the previous owner used the points" - WHAT? Must be? "Yes we can not verify but the people that do those things are always right. We can do an audit which would take a few months but its probably just that the old owner used them."
How can they put points in your account after months of contract processing and then months later take those points out. Maybe 1 seller took advantage of me but we are talking 12 sellers - I don't believe all of them emptied their accounts before the transfer happened.
Any guidance appreciated. TIA
I called Wyndham, who bounced me around, and they say "It must be that the previous owner used the points" - WHAT? Must be? "Yes we can not verify but the people that do those things are always right. We can do an audit which would take a few months but its probably just that the old owner used them."
How can they put points in your account after months of contract processing and then months later take those points out. Maybe 1 seller took advantage of me but we are talking 12 sellers - I don't believe all of them emptied their accounts before the transfer happened.
Any guidance appreciated. TIA