Word of Caution on Renewing II Platinum

[Saintsfanfl]

I found out today that if you renew your Platinum or Gold membership it will retro back to the expiration date unless 120 days has lapsed. Depending on the date you could pay for 12 months and only receive 8. If you wait until the 120 day lapse then your 12 months will start over. It's an extremely lame policy in my opinion.

 

[sjsharkie]

I found out today that if you renew your Platinum or Gold membership it will retro back to the expiration date unless 120 days has lapsed. Depending on the date you could pay for 12 months and only receive 8. If you wait until the 120 day lapse then your 12 months will start over. It's an extremely lame policy in my opinion.

Extremely lame.

But I also get it -- this is timely info, because my Plat expired in early August, and I had just told the rep, "Why should I renew it today -- I'll just renew when I need it [for the free guest certs or Getaway discount]." They agreed and never mentioned the retroactive part.

Thanks,
Ryan

 

[Saintsfanfl]

I needed to do it since I am getting a GC but I wasn't overjoyed. Mine expired exactly 2 months ago and now it will expire again before next July when I could definitely use it for getaways or GC's.

 

[tschwa2]

Did you call to renew or did you do it online? I was in a similar place about a year and a half ago. I knew it was going to try to retro, so I called and was able to get them to upgrade without retro-ing by being very specific that I did not want a retro and the only way I would sign up is if it started on that day (despite the fact that it had been about 90 days since it had expired.) They were able to do it. I don't think I would have been able to do it online and then get them to change it. I don't know if it is still possible to get someone on the phone who could make it happen without the retro. I believe mine lapsed last in April and it is still showing on my sign in page as a renew.

 

[Saintsfanfl]

I was on the phone but the problem is that I was adding two new units. I always do an extension or renewal instead of paying the fee since it is something like $35 per unit to add. I didn't realize it was going to retro until after the adds and charge was completed. She stated the expiration date and that's when I asked about it. She said that was the way it was and I lacked the leverage since I added units and I also needed to get an AC in a couple days. I definitely didn't want to pay $70 and get nothing for it instead.

I know better for next time but perhaps adding a unit is not the best time to ask for an exception.

 

[dioxide45]

I had heard about this before in another thread on here a while back. I proposed the question that what if you had actually bought a getaway or paid for a GC between when your Platinum expired and you were renewing, would they take the $50 or $59 off of the cost of renewing since if they are retroing, you really should have got that discount. I think the answer was no. I wouldn't have as much of an issue with the retroing if they would also retro in any fees you might have paid that you would have otherwise qualified for.