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Question for those of you who are more experienced with how WM does their maintenance fee billing:
I pay quarterly, and when the statement came this last time, in February, I paid the amount due that same day. No problem. Then today I was reviewing my account, and it showed an overdue amount of $8.08, plus a $5 late fee attached to the account. I called and spoke with them, and was told the $8.08 is how much my MF went up between 2018 and 2019 dues, prorated for my account billing dates. The $5.00 late fee was added on because this $8.08 wasn't paid when it was due. Not a big deal, I paid the $8.08 over the phone, and they waived the $5.00 late fee. So all in all, it's a done deal.
My issue is that I paid the amount printed on the invoice. I did not see where it said anything about this prorated $8.08 being added on top of the billed MF amount. I asked several times how I would have known this $8.08 was owing in excess of the billed amount. I got no satisfactory answer. The best she could do was to tell me that every year when I get my statement in February, to CALL AND ASK HOW MUCH TO PAY THEM. Seriously? That's the best they can do?
Does anyone else have this problem with them? How do you handle it? Are there other billing options (aside from paying the year in advance) that will reflect a more accurate amount due? In the overall picture, it's a measly deal, but for someone like me, who is fastidious about paying things on time, it rankles me down to my toes to have to go through it, when there is no reason. They know before January how much the MF increase will be. For a statement printed in February, it should included on the statement.
What is your experience?
Dave
I pay quarterly, and when the statement came this last time, in February, I paid the amount due that same day. No problem. Then today I was reviewing my account, and it showed an overdue amount of $8.08, plus a $5 late fee attached to the account. I called and spoke with them, and was told the $8.08 is how much my MF went up between 2018 and 2019 dues, prorated for my account billing dates. The $5.00 late fee was added on because this $8.08 wasn't paid when it was due. Not a big deal, I paid the $8.08 over the phone, and they waived the $5.00 late fee. So all in all, it's a done deal.
My issue is that I paid the amount printed on the invoice. I did not see where it said anything about this prorated $8.08 being added on top of the billed MF amount. I asked several times how I would have known this $8.08 was owing in excess of the billed amount. I got no satisfactory answer. The best she could do was to tell me that every year when I get my statement in February, to CALL AND ASK HOW MUCH TO PAY THEM. Seriously? That's the best they can do?
Does anyone else have this problem with them? How do you handle it? Are there other billing options (aside from paying the year in advance) that will reflect a more accurate amount due? In the overall picture, it's a measly deal, but for someone like me, who is fastidious about paying things on time, it rankles me down to my toes to have to go through it, when there is no reason. They know before January how much the MF increase will be. For a statement printed in February, it should included on the statement.
What is your experience?
Dave