I have owned Starwood Kaanapali resort for two years now and never had to make any reservation until now since I have converted my home resort into SPG points so far. I tried to make my first reservation on MystarCentral and was completely shock by the unbelievably outdated reservation system.
I also own Marriott and WorldMark properties so cannot help making comparisons. To take WorldMark as an example, I can look at their entire inventories (yes, entire inventories WORLDWIDE) real-time and make a reservation real-time. As a result, there is absolutely no need to contact their customer service. Marriott is not as good as WorldMark but not much behind IMO. As for Starwood, on the other hand, they are like twenty years behind. I have to fill in a form indicating my first and second choice, submit and wait for a confirmation (even for home resort and not to mention StarOptions resorts).
Am I missing something here? Considering Starwood's image as a top of the line T/S developer, I find this hard to believe.
I also own Marriott and WorldMark properties so cannot help making comparisons. To take WorldMark as an example, I can look at their entire inventories (yes, entire inventories WORLDWIDE) real-time and make a reservation real-time. As a result, there is absolutely no need to contact their customer service. Marriott is not as good as WorldMark but not much behind IMO. As for Starwood, on the other hand, they are like twenty years behind. I have to fill in a form indicating my first and second choice, submit and wait for a confirmation (even for home resort and not to mention StarOptions resorts).
Am I missing something here? Considering Starwood's image as a top of the line T/S developer, I find this hard to believe.

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