shar
TUG Lifetime Member
- Joined
- Jun 20, 2005
- Messages
- 365
- Reaction score
- 1
- Location
- Port Saint Lucie, Florida
- Resorts Owned
- Seatime, Aruba Divi Phoenix, A Place at the Beach III
Madge
I would like to know the best way to have someone look a the trading power assigned to one of my spacebank deposits. There is a problem in that I believe the trading power that has been assigned is that of 60 days out and not 14 months out. I say this in comparing what I can pull with another week at the same resort. Both are prime summer beach weeks. The unit that was deposited 14 months out trades worse than the same unit that was deposited 10 months in advance. The trades I am pulling up with the 14 month advance deposit are equal to the trades I had when I deposited the unit two years ago at 60 days out. I have tried speaking to a RCI counselor who just referred me to sending an email to tech support. The emails are never answered except by assigning another case number. I now have about seven case numbers for the same problem as I do not get a response to the original problem. This has been going on for weeks now. This is really poor customer service. What do you suggest I do to get in touch with the proper person to sort out this problem?
Shar
I would like to know the best way to have someone look a the trading power assigned to one of my spacebank deposits. There is a problem in that I believe the trading power that has been assigned is that of 60 days out and not 14 months out. I say this in comparing what I can pull with another week at the same resort. Both are prime summer beach weeks. The unit that was deposited 14 months out trades worse than the same unit that was deposited 10 months in advance. The trades I am pulling up with the 14 month advance deposit are equal to the trades I had when I deposited the unit two years ago at 60 days out. I have tried speaking to a RCI counselor who just referred me to sending an email to tech support. The emails are never answered except by assigning another case number. I now have about seven case numbers for the same problem as I do not get a response to the original problem. This has been going on for weeks now. This is really poor customer service. What do you suggest I do to get in touch with the proper person to sort out this problem?
Shar