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Where all does RCI have its call centers these days?

Carol C

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Hi Madge,

Could you please list all the countries that currently have RCI call centers and also give us an idea of what percentages of RCI customer calls go to each call center? Thanks in advance!

Best regards,

Carol C.
 

Madge

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Carol C.

We currently have staff who serve North American members from the U.S., Canada, Australia, Mexico, and Manila. Significant numbers of calls are routed to all of these centers.
 

lawren2

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What happened to Ireland?

I really liked dealing with them.

Knowing for fact that your corporation utilizes follow the sun <Time of Day/Day of Week> routing, what timeframes would each of these center(s) recieve calls?
 

Madge

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Lawren2,

Our Guides in Ireland now serve primarily European members.

Call volumes can spike at any time, and calls may be routed to any of our centers that are open. Routing is constantly adjusted, and some routing is based on specialized staff for clubs or emergency situations. For example, if you call from a resort in the U.S. or Canada with a problem during an exchange vacation at 2:00 a.m., you'll currently reach staff in Indianapolis.
 
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