Bob, we are also monitoring Marriott Vacation Club's cancellation policies during this serious time. Since you posted your comment, this has evolved into a global crisis. Some U.S. school systems have closed for the remainder of the school year; others temporarily -- for now. Funeral directors are capping the number of mourners who can attend services to 50. Where we live, stores are telling customers that they have sold out of tissue paper. I am holding off cancelling April reservations to an Orlando resort. More than 5,000 points for three units are involved. As of today, Marriott has updated its website to advise that cancellations outside of its normal window of 61 days will still be placed in a holding account, but the time to book out again with those points has been extended to 120 days instead of the usual 60. That is unacceptable. Disney, on the other hand, has posted that it will not restrict its members points to a holding account. Public health officials have acknowledged that they don't know when the country can anticipate some degree of normalcy. It is unfortunate that Marriott Vacation Club touts itself as the premier brand in the timeshare industry, but once again for me, falls short when it comes to client satisfaction.
Pianodinosaur, I am sorry you can't travel as planned, but glad the Hilton Honors points will be there when you are able to regroup. Not being able to travel is disappointing enough. As for the MVC vacation, I have found myself thinking I don't need to pay the extra money for trip insurance. After this, I won't hesitate again. It is truly unfortunate that the communication between Interval on behalf of Marriott had to go there. The company will have to overhaul its system for me to ever hold it in high regard again. I hope your vacationing will be happy and relaxing when all of this clears. Take care.