CMF
TUG Member
I took the desktop to Best Buy today because it would not boot up and I purchased a extended service plan with them. As it turns out, the service plan only covers hardware failure and I have to pay for everything else.
They told me I had to buy and external hard drive so that I could back up all of the data on the desktop [hard drive $75 + data transfer $99]. Then, they would do a system recovery blah, blah, blah, yadi, yadi, ya, and reinstall Windows [$129]. At the same time, they will check if the hardware is OK and replace as necessary [this is supposed to be free].
The Geeks did not inspire confidence as they gave me incomplete or inaccurate information. Now the questions for Icarus and other pc savvy Tuggers: are there tools out there to help knuckleheads fix their own machines so that they don't have to reply on other knuckleheads to do the work? Or was taking it back to BB the path of least resistance?
In short, I turned the darn thing off when I went on vacation and all I could get was a black screen when I returned. The mouse would move, I could hit the Safe Boot mode and all that, but all paths lead to the black screen with a mouse pointer in the middle. I was running Vista btw.
Thoughts? Musings? Sympathy?
Charles
They told me I had to buy and external hard drive so that I could back up all of the data on the desktop [hard drive $75 + data transfer $99]. Then, they would do a system recovery blah, blah, blah, yadi, yadi, ya, and reinstall Windows [$129]. At the same time, they will check if the hardware is OK and replace as necessary [this is supposed to be free].
The Geeks did not inspire confidence as they gave me incomplete or inaccurate information. Now the questions for Icarus and other pc savvy Tuggers: are there tools out there to help knuckleheads fix their own machines so that they don't have to reply on other knuckleheads to do the work? Or was taking it back to BB the path of least resistance?
In short, I turned the darn thing off when I went on vacation and all I could get was a black screen when I returned. The mouse would move, I could hit the Safe Boot mode and all that, but all paths lead to the black screen with a mouse pointer in the middle. I was running Vista btw.
Thoughts? Musings? Sympathy?
Charles