- Dec 29, 2022
- Reaction score
- Resorts Owned
- Diamond resorts international
I recently attempted to return my time share back to Diamond in a paid in full condition. I was fully up to date with them and was advised to speak to transitions to leave the program. Only at this time did I find to my surprise that each and every time the companies "owners update", high pressure sales sessions where they sold an outright lie to get us to move up in level never dropped the previous contract! At no point did they tell us that the new contract is in addition to the old one for yearly Maintenace fee's purposes. Only when speaking to transitions did I discover I was paying Maintenace fees for 4 contracts though only the highest level is ever used to book from. They demanded money to cancel each contract totaling 4 grand. This is far too much for me to pay just to give back to them what I paid to them far more than I received in usage for. They sell you that the points you are asked to purchase have a value of a whole lot of dollars a point but when you offer to give them back what according to them is worth up to 50 thousand dollars to resell to a future customer, they want you to pay them to take it! I have already paid off many loans I had to take to purchase those points I should not need to pay thousands more for contracts I believed had been dropped when up grades were sold! Now the company is owned , likely not in full, by Hilton as many years back I was told when Diamond purchased Pacific Monarch our first time share product, that they only bought 90% and that we owed maintance fees to both companies that next year as we would have to buy extra points to have diamond take us fully off the original company. I don't know about you but I can only be at one place at any time so why should I pay upkeep fee's to the company that owns 85% of the buildings I book at and additional fees for the same room to his partner?