Reply from Scott Dickerson Surf Club manager about MF's
I had a reply from Scott Dickerson manager at the Surf Club concerning MF's and the air conditioning problems. I asked two questions 1. The MF's seem high for operating cost 2. problems with the air conditioning. I ask him to explain them and bring me up to date. Scott also provided me as an attachment a power point presentation of the October 2009 annual meeting with graphs and charts explaining the budget. I will provide the attachment to anyone who wants it. Scott provides a clear picture of the MF's and air conditioning problems and he RESPONDED to me within 48 hours!
Thank you Scott.
Mr. and Mrs. ,
A large percentage of the increase was because of the spike in utilities in 2008. No one could have foreseen an increase that significant in 2008. The utility companies here in Aruba are government run and not as quick to respond to pricing changes as we would like them to be. We have to pay back the amount we ran over in 2008 and we formulated the budgets for 2009 in September and October before the pricing started going down. We did not raise them higher but kept them flat to 2008 through 2009. The good news...gas is running lower and that directly effects our water and electric AND the government is lowering the rates. We will see direct results starting in November and (fingers crossed) we won't see double digit inflation and gas increases in 2009, like we did in 2008. So we should stay somewhat flat in 2010 and ahead of the game. I have attached the presentation we gave at the Annual Owners Meeting in October.
The Surf Club "reserves" are budgeted and spread throughout the year and currently up to 2027. The Surf Club was a "new" build and Marriott was responsible for the entire build, this was not the case with the Ocean Club and they are having some difficulties with responsibilities of repair on the "old" part of the building.
The A/C problem was a two day outage that was an emergency repair. The first outage was one week and the engineers thought they had repaired the problem. The second outage was two weeks and that was because the engineers obviously did not fix the problem and took the extra time to come up with the right solution and we believe, did come up with the right solution. The problems are not the A/C units themselves but the cooling water and the pipes delivering the water it takes to run the units. You can imagine the gravity and force of water dropping thirteen stories. The problem with a T-Joint in the pipes under the D-Bldg was a anomaly with the tube. A stress fracture appeared on the top (the Top of the T if you will) and our housekeeping department noticed the drip. We knew if left untreated it would eventually burst and shut down all three buildings. We made the decision and shut it down. The repair itself only took one and a half hours. Unfortunately when you are working with pipes this size (10" in diameter) the cure time for the cement is 48 hours. The reaction time was good and the repair time better.
I have some priorities here as the manager of the Surf Club and # 1 is to create new ideas to elevate your guest experience and keep the costs in line with our budgets while maintaining the property. I do not want to see increases anymore than you do, it effects the island, our guests and of course all of our ways of life on the island.
If I can assist with more information, please do not hesitate to drop me a line.
Aruba Marriott Surf Club
Phone: 011 (297) 520-6622 ~ ~ Fax: 011 (297) 586-5872
Marriott Vacation Clubs International
103 L. G. Smith Boulevard, Palm Beach, Aruba