What happened to the Retrade fee on II?

[chriskre]

I had to do a retrade and it's a sort of last minute because my Mom is in the hospital
and I paid for the retrade but when I went to use it, it charged me $229 to do it.

What happened to the free retrade that I prepaid?
Why did I have to pay a full exchange fee again?
Should I call II to get it refunded or did they change the rules again?

What's the point of buying a retrade if you have to do a full exchange fee?
I might as well have just cancelled and saved myself the retrade if this is how
it works now. Does anybody know?

Thanks. Sigh.

 

[dioxide45]

I had to do a retrade and it's a sort of last minute because my Mom is in the hospital
and I paid for the retrade but when I went to use it, it charged me $229 to do it.

What happened to the free retrade that I prepaid?
Why did I have to pay a full exchange fee again?
Should I call II to get it refunded or did they change the rules again?

What's the point of buying a retrade if you have to do a full exchange fee?
I might as well have just cancelled and saved myself the retrade if this is how
it works now. Does anybody know?

Thanks. Sigh.

Were you inside 14 days from checkin? For Eplus added after February 1, 2024 you only have until 14 days prior to checkin in order to do retrades as part of Eplus.

 

[chriskre]

Were you inside 14 days from checkin? For Eplus added after February 1, 2024 you only have until 14 days prior to checkin in order to do retrades as part of Eplus.

Yes it was a check in for this weekend.

 

[dioxide45]

Yes it was a check in for this weekend.

And you purchased EPlus after 2/1/2024?

 

[dioxide45]

Here is the discussion from the beginning of 2024 about the changes to Eplus.

Changes to II eplus starting February 1, 2024

I just happened to be looking something up in the interval rules and I saw this: https://www.intervalworld.com/iimedia/pdf/Standard_Amendment_112823.pdf Changes start February 1, 2024 The changes I can see if I am reading it correctly instead of 5 days to add eplus you will now have 14 days...

tugbbs.com

There is also a Sticky about it;

II Official ePlus rules - changed 2/1/2024

ePlus Rules: https://www.intervalworld.com/iimedia/pdf/Standard_Amendment_112823.pdf

tugbbs.com

 

[chriskre]

And you purchased EPlus after 2/1/2024?

Yes unfortunately I haven't kept up or didn't really understand them apparently.